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What 6.5.x version you're at? As I remeber 6.5.7 was the last release of 6.5.x.
Do you have same problem with all Win-clients? If so, try to create test policy with Shadow Copy Components:\. as a backup selection. Create bpfis and bpbkar folders for logs, set General debug level to 2, Verbose debug level to 5 and try to run policy. After finish please share bpbkar and bpfis logs.
- zuri8 years agoLevel 3
Mike, I was totally irresponsible for not going back to this thread until I thought I'm having the same problem with the new environment I'm currently working on. I found this article - https://www.veritas.com/support/en_US/article.000009331 and that answered my current problem. Sorry I could not recreate the issue I had with 6.5.x.x version but at one point during the troubleshooting, I did what you suggested and learned that the policies with shadow copy components directive indeed would not get backed up. We had to run w2koption -backup -system_state 1 in all of our windows clients to make it work. Not sure if it was the way they installed NBU clients during build.
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