Forum Discussion

Shehkh4's avatar
Shehkh4
Level 4
2 years ago

Pre-requisites for MSDP Pool

While configuring MSDP pool it gives me an error of system call (11), so can anyone tell the pre-requisites that I have to do to configure MSDP pool, Thanks.
12.x and Earlier
Windows Server 2016
Shehkh4's avatar
Shehkh4
Level 4
2 years ago

I hav already seen that it doesn't helps.This the full error that I get:
Configuring Media Server Deduplication Pool <server_name> -system call failed(11)
Reconfigration failed for storage server PureDisk:windows.system call failed
-----------

Can you tell me the steps to create MSDP like I have created but it's not configuring? Like what I'm doing wrong?
Can you please assist I'm so confused.

  • Nicolai's avatar
    Nicolai
    Moderator
    2 years ago

    System call failed is as the name imply a system call to Windows, where Windows wasn't able to complete the requested operation. In order to find out the reason, you need to look at the debug logs.

    Try running : 

    vxlogview -p 51216 -t 00:01:00

    This command will report ALL activities 1 minute back from command was run, and should be able to show what call went wrong.

    More vxlogview help can be found in "How to use the "vxlogview" command to view Veritas NetBackup Unified logging entries"

    See : https://www.veritas.com/support/en_US/article.100017099

    You may have to delete the old configuration before creating a new - see : How to delete a MSDP old configuration  : https://www.veritas.com/support/en_US/article.100038015

    • Shehkh4's avatar
      Shehkh4
      Level 4
      2 years ago

      Hi Nicolai,

      Thanks for detailed answer. I earlier used "tpconfig -dsh -all_hosts" and "tpconfig -delete -storage_server <servername> -stype <StorageType> -sts_user_id <userid>" to delete the old

      The PDDE_deleteConfig.bat command gives ERROR:
      C:\Program Files\Veritas\pdde>PDDE_deleteConfig.bat
      ERROR: The system was unable to find the specified registry key or value.
      EtcPath=
      An error has occured while attempting to configure. Aborting...

      Please can you assist, thanks

      • Nicolai's avatar
        Nicolai
        Moderator
        2 years ago

        Hi Shehkh4 

        I think you best option is to open a support ticket with Veritas.

        They have the ability to do remote session, to see what happens. 

        /Nicolai

    • Shehkh4's avatar
      Shehkh4
      Level 4
      2 years ago

      Should I send you the output of this command: vxlogview -p 51216 -t 00:01:00 ?

      • davidmoline's avatar
        davidmoline
        Level 6
        2 years ago

        HI Shehkh4 

        It may help someone determine the problem. Also what is the storage you are trying to setup as MSDP - is it local disk, SAN storage or something else?

        Finally - include the log file pdde-config.log (it should end up in the path <MSDP_Location>\log\pdde-config.log).

        Cheers