Quantum VTL robot is not enable in NUB devices

Hi Guys,

if you have solution pls put the mail on mail ID too

Nikhilkumar.p@hitachi-systems-mc.com

HI SDO,

Thanks for you reply, i assumed you seen my attachment, and you know very well my problem,

i am going this poc in live enviroment while run this wizard it show quantum robot is unconfigured. i have also rebooted the server and sevices but issued occured the same.

Nikhil

Ok - please could you post the output from this command:

"C:\Program Files\Veritas\Volmgr\bin\scan.exe"

Back in the old days we used to configured robots and drives manually in NetBackup when the wizard didn't work........

Hi,

Pls find the attachement of scan output file...

regards,

NIkhil

The serial numbers listed in the robots are all listed as drives - so your problem is not an issue with tape drive serialization.

.

When I search the NetBackup mappings file on my test server:

J:\>findstr /i "[version" "D:\Program Files\Veritas\NetBackup\var\global\device_mappings.txt"
[VERSION:1.124]

J:\>findstr /i "changer.*quantum" "D:\Program Files\Veritas\NetBackup\var\global\device_mappings.txt"
[CHANGER:Quantum DLT4500]
[CHANGER:Quantum DLT4700]
[CHANGER:Quantum DLTStor 4108]
[CHANGER:Quantum DLTStor 4314]
[CHANGER:Quantum DLTStor 7108]
[CHANGER:Quantum DLTStor 7314]
[CHANGER:Quantum DX30]
[CHANGER:Quantum DX3000]
[CHANGER:Quantum DX5000]
[CHANGER:Quantum DXi Series]
[CHANGER:Quantum DX100]
[CHANGER:Quantum L500]
[CHANGER:Quantum Powerstor L200]
[CHANGER:Quantum DLTStor 108]
[CHANGER:Quantum DLT Changer]
[CHANGER:Quantum Powerstor L500]
[CHANGER:Quantum L200]
[CHANGER:Quantum PX500]
[CHANGER:Quantum PX720]
[CHANGER:Quantum Scalar 40]
[CHANGER:Quantum Scalar50]
[CHANGER:Quantum Scalar i2000]
[CHANGER:Quantum Scalar i6000]
[CHANGER:Quantum Scalar i500]
[CHANGER:Quantum Superloader]
[CHANGER:Quantum ValueLoader]
[CHANGER:Quantum ValueLoader]
[CHANGER:Quantum ValueLoader]
[CHANGER:Quantum]

...and then search your scan output:

J:\>find /i "inquiry" scan.txt
---------- SCAN.TXT
Inquiry    : "IBM     ULT3580-HH5     E6Q3"
Inquiry    : "QUANTUM DXi6700         100A"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "IBM     ULT3580-HH5     E6Q3"
Inquiry    : "IBM     3573-TL         C.50"
Inquiry    : "IBM     ULT3580-HH5     E6Q3"
Inquiry    : "QUANTUM DXi6700         100A"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "HP      Ultrium 5-SCSI  I30Z"
Inquiry    : "IBM     ULT3580-HH5     E6Q3"
Inquiry    : "IBM     3573-TL         C.50"
Inquiry    : "IBM     ULT3580-HH5     E6Q3"
Inquiry    : "IBM     ULT3580-HH5     E6Q3"

.

Maybe you need an updated mappings files, as per:

https://support.symantec.com/en_US/article.TECH162165.html

.

The HCL for Quantum:

http://origin-symwisedownload.symantec.com/resources/sites/SYMWISE/content/live/SOLUTIONS/76000/TECH76495/en_US/nbu_76_hcl.html#virtual_tape_libraries_drives-virtual_tape_libraries_drives_-_vendor_compatibility-quantum

...shows that the inquiry string should be "QUANTUM^DXi", and your "scan" output shows a inquiry response of "QUANTUM DXi6700         100A", which looks like it should partial match the beginning of the string - assuming "^" means a space.

.

What is your version of mappings file?

findstr /i "[version" "D:\Program Files\Veritas\NetBackup\var\global\device_mappings.txt"

Your scan command shows 2 Quantum robots with 10 drives each and a bunch of IBM robots. Does that look right to you? You wrote that this is supposed to be one Robot with 25 drives in it, but it looks like thats not what is set up on the VTL

Hi Guys,

reboot and restart the services, recreat the quantum robot, now its showing and able to take backup

Thanks for your support.