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WalterPPK's avatar
WalterPPK
Level 3
12 years ago

Quantum I500 Library not showing up in Windows Device Manager

Master Server - Windows 2008 R2 SP1

Library - Quantum I500

NBU - 7.5.0.4

HBA Emulex LightPulse 11000

I am attempting to move a library from one Netbackup server to a new one.  After installing rhe HBA and drivers, the library shows up as a LUN within the HBA management software but there is no listing of a Medium Changer within the Windows Device Manager.  Has anyone ever encountered a situation like this? 

Thank you,

7.5
Backup and Recovery
Configuring
NetBackup
Windows Server (2003-2008)
  • Jaykullar's avatar
    Jaykullar
    12 years ago

    Have you presented the robotics and drives to the servers through the i500 console?

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  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    As this is an i500 make sure that you have at least the drive attached to the server that has the robotics mapped through it and make sure that the partition is setup correctly on the library GUI

    If you are using HBA management software make sure also that if you use persistent mappings that the robotics are mapped with a persistent binding.

    Some HBAs dont like multi LUN devcies so if there is a setting for that make sure it is enabled so thet the robotics pass through the drive connection correctly

    Hope these pointers help

  • Jaykullar's avatar
    Jaykullar
    Level 5
    12 years ago

    Have you presented the robotics and drives to the servers through the i500 console?

  • WalterPPK's avatar
    WalterPPK
    Level 3
    12 years ago

    Thank you, after presenting the robotics and drives to the server, all is well.