Forum Discussion

sri_vani's avatar
sri_vani
Level 6
12 years ago

Query on Licence validation?

Hi Experts , Recently we have exhange backup server addition. when I tried to add it was failed. I dnt fine the exchange licence listed in master server-help-licence keys. From Master I dnt f...
7.1.x and Earlier
Backup and Recovery
NetBackup
  • Mark_Solutions's avatar
    Mark_Solutions
    12 years ago

    Depending on your version of NBU the license is classed as a DataBase pack now.

    it should show up as MS Exchange Agent and should be registered on the Master Server - no need on the Media Server

    If you have your licenses registered on the licensing portal then check on there for it or ask you Symantec supplier / reseller to request an IBR Report from Symantec - this is an install base report and shows all valid license keys own by your company

    You will need to ask you supplier in writing (an e-mail is fine) to get this report so that they can forward it to Symantec - this is the best way to be sure of exactly what you own and which are still in maintenance

    Hope this helps

Mark_Solutions's avatar
Mark_Solutions
Level 6
12 years ago

Depending on your version of NBU the license is classed as a DataBase pack now.

it should show up as MS Exchange Agent and should be registered on the Master Server - no need on the Media Server

If you have your licenses registered on the licensing portal then check on there for it or ask you Symantec supplier / reseller to request an IBR Report from Symantec - this is an install base report and shows all valid license keys own by your company

You will need to ask you supplier in writing (an e-mail is fine) to get this report so that they can forward it to Symantec - this is the best way to be sure of exactly what you own and which are still in maintenance

Hope this helps