Forum Discussion

Raz_Sam's avatar
Raz_Sam
Level 3
11 years ago

Error code 21-Socket open failed in NetBackup

Hi All, I was facing error code 21- Scoket open failed issue from long back. While trouble shooting, I have restarted NetBackup Client Service. Still am facing same issue. Can any one suggest on ...
7.1.x and Earlier
Backing Up
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    11 years ago

    Have you confirmed that Windows firewall is disabled on the client?

    If there is a company firewall, confirm that vnetd (port 13724) is open in both directions. Status 21 is normally client unable to connect back.

    Please create bpcd log folder on the client under ...\veritas\netbackup\logs and run the following from cmd on master and/or media server:

    bptestbpcd -client <client-name> -debug -verbose
    (command is in ...\veritas\netbackup\bin\admincmd)

    Post output of command as well as bpcd log on the client.

Marianne's avatar
Marianne
Level 6
11 years ago

Have you confirmed that Windows firewall is disabled on the client?

If there is a company firewall, confirm that vnetd (port 13724) is open in both directions. Status 21 is normally client unable to connect back.

Please create bpcd log folder on the client under ...\veritas\netbackup\logs and run the following from cmd on master and/or media server:

bptestbpcd -client <client-name> -debug -verbose
(command is in ...\veritas\netbackup\bin\admincmd)

Post output of command as well as bpcd log on the client.