Robotic library is down
hi ,
i have this problem now that i start to backup a directory using symantec netbackup 7.0.1 on unix and the backup didnot start and there is a messaage in activity monitor said that " Robotic Library is down on server '
and in the left pane at Devices> Robots > the path or status of robot is disabled
i need urgent help , but in details steps thanks
OK, you have x4 libraries on this server, scan sees all of them.
TLD(1) robotic path = /dev/rchgr/autoch4
TLD(2) robotic path = /dev/rchgr/autoch3
TLD(3) robotic path = /dev/rchgr/autoch5
TLD(9) robotic path = /dev/rchgr/autoch10You have not said which library is down ?
In tpconfig -d I see there are drives configured on all x4 libraries.
In scan tld(1) /2 /9 look fine, they all look like this ..
Device Name : "/dev/rchgr/autoch3"
Passthru Name: "/dev/rchgr/autoch3"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "EMC Disk Library 2.00"
Vendor ID : "EMC "
Product ID : "Disk Library "
Product Rev: "2.00"
Serial Number: "02QIW7PU00"
WWN : ""
WWN Id Type : 0
Device Identifier: "EMC Disk Library 02QIW7PU00 "
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-3
Number of Drives : 20
Number of Slots : 600
Number of Media Access Ports: 20
Drive 1 Serial Number : "02QIW7PU01"
Drive 2 Serial Number : "02QIW7PU02"
Drive 3 Serial Number : "02QIW7PU03"
Drive 4 Serial Number : "02QIW7PU04"
Drive 5 Serial Number : "02QIW7PU05"
Drive 6 Serial Number : "02QIW7PU06"
Drive 7 Serial Number : "02QIW7PU07"
Drive 8 Serial Number : "02QIW7PU08"
Drive 9 Serial Number : "02QIW7PU09"
Drive 10 Serial Number : "02QIW7PU0A"
Drive 11 Serial Number : "02QIW7PU0B"
Drive 12 Serial Number : "02QIW7PU0C"
Drive 13 Serial Number : "02QIW7PU0D"
Drive 14 Serial Number : "02QIW7PU0E"
Drive 15 Serial Number : "02QIW7PU0F"
Drive 16 Serial Number : "02QIW7PU0G"
Drive 17 Serial Number : "02QIW7PU0H"
Drive 18 Serial Number : "02QIW7PU0I"
Drive 19 Serial Number : "02QIW7PU0J"
Drive 20 Serial Number : "02QIW7PU0K"
Flags : 0x0
Reason: 0x0But if you look at "/dev/rchgr/autoch5" ( tld(3) ) can you see that iit does not show any drives listed.
Device Name : "/dev/rchgr/autoch5"
Passthru Name: "/dev/rchgr/autoch5"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry : "STK SL3000 3.00"
Vendor ID : "STK "
Product ID : "SL3000 "
Product Rev: "3.00"
Serial Number: "571000200358"
WWN : ""
WWN Id Type : 0
Device Identifier: ""
Device Type : SDT_CHANGER
NetBackup Robot Type: 8
Removable : Yes
Device Supports: SCSI-5
Number of Drives : 18
Number of Slots : 400
Number of Media Access Ports: 26
Flags : 0x0
Reason: 0x0I think tld(3) is the library that is down. This is a issue with the library, in scan a scsi_command is sent to the library to ask , what are your details, what drives do you have . This library has responded, but has not listed any drives. It does show there are 18 drives, but it is not listing them. Therefore there may be a fault with the library, or, the library configeration is not correct.
If I am correct, and this is the library that is down, then there is nothing that can be done in NBU, the issue is "why is the library not displaying the drives".
To correct this, I recommend you contact the vendor you use for library support.
Regards,
Martin
