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Danny_Guttman's avatar
Danny_Guttman
Level 4
12 years ago

Robotic library problem

While trying to configure NBU 6.5.6 from scratch(I know it is eol)on Win 2008 R2, it seems I can't configure it correctly.

The architecture is as follows:

HP server installed with Win 2008 R2 connected with FC to StorageTec SL 500.

2 HP LTO 4 drives are in the robot connected to NetApp filer with FC.

I'm using NDMP only for backup policies.

After a crash in the system I'm installing everything from scratch.

When adding the robot as storage device it's detected with Bus 0 Lun 0 and target 0

And when trying to import media the job hangs with the foloowing:

 

13-Jan-13 17:45:22 - begin Import
13-Jan-13 17:45:23 - started process bptm (5480)
13-Jan-13 17:45:23 - requesting resource IGH800
13-Jan-13 17:45:23 - granted resource IGH800
13-Jan-13 17:45:23 - granted resource HP.ULTRIUM4-SCSI.000
13-Jan-13 17:45:25 - started process bptm (5480)
13-Jan-13 17:45:25 - mounting IGH800
13-Jan-13 17:45:32 - Error bptm(pid=5480) error requesting media, TpErrno = Robot operation failed     
13-Jan-13 17:45:32 - current media IGH800 complete, requesting next resource HP.ULTRIUM4-SCSI.000:Archive:IGH800
13-Jan-13 17:46:07 - awaiting resource HP.ULTRIUM4-SCSI.000:Archive:IGH800 A pending request has been generated for this resource request.
Operator action may be required. Pending Action: No action.,
Media ID: IGH800, Barcode: IGH800, Density: hcart, Access Mode: Read,
Action Drive Name: N/A, Action Media Server: N/A, Robot Number: N/A, Robot Type: NONE,
Volume Group: 000_00000_TLD, Action Acs: N/A, Action Lsm: N/A
 
13-Jan-13 17:48:08 - granted resource IGH800
13-Jan-13 17:48:08 - granted resource HP.ULTRIUM4-SCSI.001
13-Jan-13 17:48:09 - started process bptm (5480)
13-Jan-13 17:48:09 - mounting IGH800
13-Jan-13 17:48:15 - Error bptm(pid=5480) error requesting media, TpErrno = No robot daemon or robotics are unavailable 
13-Jan-13 17:48:15 - current media IGH800 complete, requesting next resource HP.ULTRIUM4-SCSI.001:Archive:IGH800
13-Jan-13 17:48:56 - awaiting resource HP.ULTRIUM4-SCSI.001:Archive:IGH800 A pending request has been generated for this resource request.
Operator action may be required. Pending Action: No action.,
Media ID: IGH800, Barcode: IGH800, Density: hcart, Access Mode: Read,
Action Drive Name: N/A, Action Media Server: N/A, Robot Number: N/A, Robot Type: NONE,
Volume Group: 000_00000_TLD, Action Acs: N/A, Action Lsm: N/A
 
13-Jan-13 17:50:57 - granted resource IGH800
13-Jan-13 17:50:57 - granted resource HP.ULTRIUM4-SCSI.001
13-Jan-13 17:50:58 - started process bptm (5480)
13-Jan-13 17:50:58 - mounting IGH800
13-Jan-13 17:51:03 - Error bptm(pid=5480) error requesting media, TpErrno = No robot daemon or robotics are unavailable 
13-Jan-13 17:51:03 - current media IGH800 complete, requesting next resource HP.ULTRIUM4-SCSI.001:Archive:IGH800
13-Jan-13 17:51:38 - awaiting resource HP.ULTRIUM4-SCSI.001:Archive:IGH800 A pending request has been generated for this resource request.
Operator action may be required. Pending Action: No action.,
Media ID: IGH800, Barcode: IGH800, Density: hcart, Access Mode: Read,
Action Drive Name: N/A, Action Media Server: N/A, Robot Number: N/A, Robot Type: NONE,
Volume Group: 000_00000_TLD, Action Acs: N/A, Action Lsm: N/A
 
13-Jan-13 17:53:39 - granted resource IGH800
13-Jan-13 17:53:39 - granted resource HP.ULTRIUM4-SCSI.001
13-Jan-13 17:53:40 - started process bptm (5480)
13-Jan-13 17:53:40 - mounting IGH800
13-Jan-13 17:53:51 - Error bptm(pid=5480) error requesting media, TpErrno = No robot daemon or robotics are unavailable 
13-Jan-13 17:53:51 - current media IGH800 complete, requesting next resource HP.ULTRIUM4-SCSI.001:Archive:IGH800
13-Jan-13 17:54:27 - awaiting resource HP.ULTRIUM4-SCSI.001:Archive:IGH800 A pending request has been generated for this resource request.
Operator action may be required. Pending Action: No action.,
Media ID: IGH800, Barcode: IGH800, Density: hcart, Access Mode: Read,
Action Drive Name: N/A, Action Media Server: N/A, Robot Number: N/A, Robot Type: NONE,
Volume Group: 000_00000_TLD, Action Acs: N/A, Action Lsm: N/A
 
13-Jan-13 17:56:28 - granted resource IGH800
13-Jan-13 17:56:28 - granted resource HP.ULTRIUM4-SCSI.001
13-Jan-13 17:56:30 - started process bptm (5480)
13-Jan-13 17:56:30 - mounting IGH800
13-Jan-13 17:56:35 - Error bptm(pid=5480) error requesting media, TpErrno = No robot daemon or robotics are unavailable 
13-Jan-13 17:56:35 - current media IGH800 complete, requesting next resource HP.ULTRIUM4-SCSI.001:Archive:IGH800
13-Jan-13 17:57:17 - awaiting resource HP.ULTRIUM4-SCSI.001:Archive:IGH800 A pending request has been generated for this resource request.
Operator action may be required. Pending Action: No action.,
Media ID: IGH800, Barcode: IGH800, Density: hcart, Access Mode: Read,
Action Drive Name: N/A, Action Media Server: N/A, Robot Number: N/A, Robot Type: NONE,
Volume Group: 000_00000_TLD, Action Acs: N/A, Action Lsm: N/A
 
13-Jan-13 17:59:17 - granted resource IGH800
13-Jan-13 17:59:17 - granted resource HP.ULTRIUM4-SCSI.001
13-Jan-13 17:59:18 - started process bptm (5480)
13-Jan-13 17:59:18 - mounting IGH800
13-Jan-13 17:59:24 - Error bptm(pid=5480) error requesting media, TpErrno = No robot daemon or robotics are unavailable 
13-Jan-13 17:59:24 - current media IGH800 complete, requesting next resource HP.ULTRIUM4-SCSI.001:Archive:IGH800
13-Jan-13 18:00:02 - awaiting resource HP.ULTRIUM4-SCSI.001:Archive:IGH800 A pending request has been generated for this resource request.
Operator action may be required. Pending Action: No action.,
Media ID: IGH800, Barcode: IGH800, Density: hcart, Access Mode: Read,
Action Drive Name: N/A, Action Media Server: N/A, Robot Number: N/A, Robot Type: NONE,
Volume Group: 000_00000_TLD, Action Acs: N/A, Action Lsm: N/A
 
13-Jan-13 18:02:02 - granted resource IGH800
13-Jan-13 18:02:02 - granted resource HP.ULTRIUM4-SCSI.001
13-Jan-13 18:02:03 - started process bptm (5480)
13-Jan-13 18:02:03 - mounting IGH800
13-Jan-13 18:02:14 - Error bptm(pid=5480) error requesting media, TpErrno = No robot daemon or robotics are unavailable 
13-Jan-13 18:02:14 - current media IGH800 complete, requesting next resource HP.ULTRIUM4-SCSI.001:Archive:IGH800
13-Jan-13 18:02:53 - awaiting resource HP.ULTRIUM4-SCSI.001:Archive:IGH800 A pending request has been generated for this resource request.
Operator action may be required. Pending Action: No action.,
Media ID: IGH800, Barcode: IGH800, Density: hcart, Access Mode: Read,
Action Drive Name: N/A, Action Media Server: N/A, Robot Number: N/A, Robot Type: NONE,
Volume Group: 000_00000_TLD, Action Acs: N/A, Action Lsm: N/A
 
13-Jan-13 18:04:44 - Error bpimport(pid=4616) Status = termination requested by administrator.       
13-Jan-13 18:04:49 - end Import; elapsed time: 00:19:27
termination requested by administrator(150)
13-Jan-13 18:04:54 - granted resource IGH800
13-Jan-13 18:04:54 - granted resource HP.ULTRIUM4-SCSI.001
13-Jan-13 18:04:55 - started process bptm (5480)
13-Jan-13 18:04:55 - mounting IGH800
13-Jan-13 18:05:00 - Error bptm(pid=5480) error requesting media, TpErrno = No robot daemon or robotics are unavailable 
13-Jan-13 18:05:00 - current media IGH800 complete, requesting next resource HP.ULTRIUM4-SCSI.001:Archive:IGH800
13-Jan-13 18:05:44 - awaiting resource HP.ULTRIUM4-SCSI.001:Archive:IGH800 A pending request has been generated for this resource request.
Operator action may be required. Pending Action: No action.,
Media ID: IGH800, Barcode: IGH800, Density: hcart, Access Mode: Read,
Action Drive Name: N/A, Action Media Server: N/A, Robot Number: N/A, Robot Type: NONE,
Volume Group: 000_00000_TLD, Action Acs: N/A, Action Lsm: N/A
 
I than cancell the job, is the robot not configuer properly?
 
7.1.x and Earlier
Backing Up
Backup and Recovery
Basics
Configuring
Installing
NetBackup
  • RamNagalla's avatar
    RamNagalla
    12 years ago

    its not showing anything wrong,

    Do this, 

    delete your Robot and Drives

    Restart Netbackup

    configure it again from GUi->Device configuration wizard.

    and see how it works.

  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago

    hi,

    what is the out put of Below commands from the Master server/ I am assuming the master server is the control host for the NDMP Drives.

    set_ndmp_attr -verify [ndmp-server-host]

    set_ndmp_attr -probe [ndmp-server-host]

    tpconfig -d 

    tpautoconf -t

    vmoprcmd -d

  • Danny_Guttman's avatar
    Danny_Guttman
    Level 4
    12 years ago

    Thanks for your help!

    Master server controls the robotic library, the 2 tapes are connected directly to the NetApp filer with FC.

    Win 2008 R2 supports v. 6.5.6. it's installed as a patch after orignal installation of 6.5.

    I print out all coomand in a the attached txt file, I think it's a path to the robot that is missing you can see it in the tpconfig -d output.

     

     

  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago

     

    Currently defined robotics are:
  TLD(0)     SCSI coordinates = MISSING_PATH:559000203533

    you have robot missing..

    check the robot connectivity in OS level is fine or not.

    and also check from scan command if you are able to see the Robot or not.

  • Danny_Guttman's avatar
    Danny_Guttman
    Level 4
    12 years ago

    I checked and I do have it configuerd but not properly I guss.

    I have been working with Win server 2008 R2 and NBU 6.5.6 for more than 3 years!

     

  • RamNagalla's avatar
    RamNagalla
    Moderator
    12 years ago

    its not showing anything wrong,

    Do this, 

    delete your Robot and Drives

    Restart Netbackup

    configure it again from GUi->Device configuration wizard.

    and see how it works.