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dragon-x's avatar
dragon-x
Level 3
15 years ago

Robtest Mounting Issues

Hi All,

I'm currently setting up our DR site, but I've encountered an issue.

I'm using Netbackup 6.5.4.

The problem is that everytime I try to mount the catalog tape I get a error message from Robtest.

Here is what I've encountered.

*The catalog is in Slot 1.

Command:
  • m s1 d1
  • Initiating MOVE_MEDIUM from address 1000 to 500
  • move_medium failed
  • sense key = 0x4, asc = 0x40, ascq = 0x1, UNKNOWN ERROR, KEY: 0x04, ASC: 0x40, ASCQ: 0x01


Has anyone got any idea what the problem could be?

Thanks for the help everyone!
7.1.x and Earlier
Backup and Recovery
NetBackup
  • Will_Restore's avatar
    Will_Restore
    15 years ago
    we got the exact same error with one tape this weekend (L180 connected to Solaris master).
    we are able to move tape from slot to slot but not from slot to drive. 
    have a funny feeling the tape cartridge is upside-down but no one on remote site to verify that.

6 Replies

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  • Marianne's avatar
    Marianne
    Level 6
    15 years ago
    You did not mention your O/S?
    This TechNote covers robot issues with Windows: http://seer.entsupport.symantec.com/docs/276893.htm

  • Will_Restore's avatar
    Will_Restore
    Level 6
    15 years ago
    we got the exact same error with one tape this weekend (L180 connected to Solaris master).
    we are able to move tape from slot to slot but not from slot to drive. 
    have a funny feeling the tape cartridge is upside-down but no one on remote site to verify that.
  • dragon-x's avatar
    dragon-x
    Level 3
    15 years ago
    @  wrobbins: That is a real coincidence! I've asked our admin over there to check it for me, and guess what? the tapes were upside down. The person that put the tapes in has no experience in this area which is a major discomfort for me because now I can't even rely on him.

    Thanks everyone for the help, and a big thanks to you wrobbins for the hint, it was the problem.
  • Stumpr2's avatar
    Stumpr2
    Level 6
    15 years ago
    Chalk it up as a lesson learned. He was probably so embarrased that he made no big deal about it. It won't happen again by the same peson :-)