Service Symantec Private Branch Exchange is stopped
I try to collect some logs file from command vxlogview -p 50936 -o 103 -t 24:00:00 >pbx_log.txt but got below error. Can someone help me?
11/27/2012 02:48:56.535 [Info] ACE_Service_Config directive: "static PBX_Manager ' -debuglevel 10 -authuser localsystem -outside 1556 -insecure '"
11/27/2012 02:48:56.551 [Info] PBX_Manager::open, searching all interfaces.
11/27/2012 02:48:56.551 [Error] PBX_Manager::open, external endpoint failed.
11/27/2012 02:48:56.551 [Error] V-103-1 Could not open internal or external ports
Can we assume that "Service" refers to a Windows server?
If so, please check Event Viewer System and Application logs.
Please also check which Anti-Virus sofware is installed - we have seen in the past that McAfee kills NBU services.
See this TN for a list of processes that should be added to the Anti-Virus sofware exclude list: http://www.symantec.com/docs/TECH56658
