Status 13 on Windows client
I have a Windows client that is consistently failing to back up with a status 13 error after initially backing up successfully for several weeks. The particulars are as follows:
Master Server: NBU Server 7.5.0.4 running on UNIX SunOS 5.10; recently upgraded from NBU 7.1.0.3
Media Server: NBU Server 7.1.0.3 running on Windows 2008 Server
Client: Windows 2008 Server running NBU Client 7.1
Recent job details from Activity Monitor:
First attempt:
12/04/2012 18:00:20 - Info nbjm (pid=1695) starting backup job (jobid=3510520) for client bkusolgwwcis007, policy USCIS-WIN-CDI, schedule Diff
12/04/2012 18:00:20 - Info nbjm (pid=1695) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=3510520, request id:{6072B5C6-3E66-11E2-95B5-1CC1DE1EF662})
12/04/2012 18:00:20 - requesting resource DSSU_USCIS
12/04/2012 18:00:20 - requesting resource bkferrari.NBU_CLIENT.MAXJOBS.bkusolgwwcis007
12/04/2012 18:00:20 - requesting resource bkferrari.NBU_POLICY.MAXJOBS.USCIS-WIN-CDI
12/04/2012 18:00:50 - granted resource bkferrari.NBU_CLIENT.MAXJOBS.bkusolgwwcis007
12/04/2012 18:00:50 - granted resource bkferrari.NBU_POLICY.MAXJOBS.USCIS-WIN-CDI
12/04/2012 18:00:50 - granted resource MediaID=@aaacn;Path=Z:\USCIS\;MediaServer=bkusolbkmpv03
12/04/2012 18:00:50 - granted resource DSSU_USCIS
12/04/2012 18:01:40 - estimated 0 kbytes needed
12/04/2012 18:01:40 - Info nbjm (pid=1695) started backup (backupid=bkusolgwwcis007_1354662100) job for client bkusolgwwcis007, policy USCIS-WIN-CDI, schedule Diff on storage unit DSSU_USCIS
12/04/2012 18:01:41 - started process bpbrm (pid=1076)
12/04/2012 18:01:46 - connecting
12/04/2012 18:01:49 - connected; connect time: 0:00:00
12/04/2012 18:01:51 - begin writing
12/04/2012 18:02:45 - end writing; write time: 0:00:54
12/04/2012 18:14:09 - Info bpbrm (pid=1076) bkusolgwwcis007 is the host to backup data from
12/04/2012 18:14:09 - Info bpbrm (pid=1076) reading file list from client
12/04/2012 18:14:12 - Info bpbrm (pid=1076) starting bpbkar32 on client
12/04/2012 18:14:13 - Info bpbkar32 (pid=5992) Backup started
12/04/2012 18:14:13 - Info bptm (pid=4452) start
12/04/2012 18:14:13 - Info bptm (pid=4452) using 262144 data buffer size
12/04/2012 18:14:13 - Info bptm (pid=4452) setting receive network buffer to 1049600 bytes
12/04/2012 18:14:13 - Info bptm (pid=4452) using 30 data buffers
12/04/2012 18:14:14 - Info bptm (pid=4452) start backup
12/04/2012 18:14:14 - Info bptm (pid=4452) backup child process is pid 4592.4200
12/04/2012 18:14:14 - Info bptm (pid=4592) start
12/04/2012 18:15:03 - Error bpbrm (pid=1076) socket read failed, An existing connection was forcibly closed by the remote host. (10054)
12/04/2012 18:15:03 - Error bptm (pid=4592) socket operation failed - 10054 (at child.c.1294)
12/04/2012 18:15:03 - Error bptm (pid=4592) unable to perform read from client socket, connection may have been broken
12/04/2012 18:15:06 - Error bpbrm (pid=1076) could not send server status message
12/04/2012 18:15:07 - Error bpbrm (pid=1076) cannot send mail to dcsuspsbur@hp.com
file read failed (13)
Second attempt:
12/04/2012 18:12:45 - Info nbjm (pid=1695) starting backup job (jobid=3510520) for client bkusolgwwcis007, policy USCIS-WIN-CDI, schedule Diff
12/04/2012 18:12:45 - Info nbjm (pid=1695) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=3510520, request id:{1C8C8F60-3E68-11E2-B83C-1CC1DE1EF662})
12/04/2012 18:12:45 - requesting resource DSSU_USCIS
12/04/2012 18:12:45 - requesting resource bkferrari.NBU_CLIENT.MAXJOBS.bkusolgwwcis007
12/04/2012 18:12:45 - requesting resource bkferrari.NBU_POLICY.MAXJOBS.USCIS-WIN-CDI
12/04/2012 18:13:46 - granted resource bkferrari.NBU_CLIENT.MAXJOBS.bkusolgwwcis007
12/04/2012 18:13:46 - granted resource bkferrari.NBU_POLICY.MAXJOBS.USCIS-WIN-CDI
12/04/2012 18:13:46 - granted resource MediaID=@aaacn;Path=Z:\USCIS\;MediaServer=bkusolbkmpv03
12/04/2012 18:13:46 - granted resource DSSU_USCIS
12/04/2012 18:13:50 - estimated 0 kbytes needed
12/04/2012 18:13:50 - Info nbjm (pid=1695) started backup (backupid=bkusolgwwcis007_1354662830) job for client bkusolgwwcis007, policy USCIS-WIN-CDI, schedule Diff on storage unit DSSU_USCIS
12/04/2012 18:13:51 - started process bpbrm (pid=4852)
12/04/2012 18:13:56 - connecting
12/04/2012 18:13:59 - connected; connect time: 0:00:00
12/04/2012 18:14:01 - begin writing
12/04/2012 18:14:56 - end writing; write time: 0:00:55
12/04/2012 18:26:19 - Info bpbrm (pid=4852) bkusolgwwcis007 is the host to backup data from
12/04/2012 18:26:19 - Info bpbrm (pid=4852) reading file list from client
12/04/2012 18:26:22 - Info bpbrm (pid=4852) starting bpbkar32 on client
12/04/2012 18:26:22 - Info bpbkar32 (pid=5492) Backup started
12/04/2012 18:26:22 - Info bptm (pid=1740) start
12/04/2012 18:26:23 - Info bptm (pid=1740) using 262144 data buffer size
12/04/2012 18:26:23 - Info bptm (pid=1740) setting receive network buffer to 1049600 bytes
12/04/2012 18:26:23 - Info bptm (pid=1740) using 30 data buffers
12/04/2012 18:26:23 - Info bptm (pid=1740) start backup
12/04/2012 18:26:24 - Info bptm (pid=1740) backup child process is pid 1940.4916
12/04/2012 18:26:24 - Info bptm (pid=1940) start
12/04/2012 18:27:13 - Error bpbrm (pid=4852) socket read failed, An existing connection was forcibly closed by the remote host. (10054)
12/04/2012 18:27:13 - Error bptm (pid=1940) socket operation failed - 10054 (at child.c.1294)
12/04/2012 18:27:13 - Error bptm (pid=1940) unable to perform read from client socket, connection may have been broken
12/04/2012 18:27:16 - Error bpbrm (pid=4852) could not send server status message
12/04/2012 18:27:17 - Error bpbrm (pid=4852) cannot send mail to dcsuspsbur@hp.com
12/04/2012 18:27:21 - begin Delete Snapshot
12/04/2012 18:27:32 - Error bpbrm (pid=4280) from client bkusolgwwcis007: Get bpfis state from bkferrari failed. status = 25
12/04/2012 18:27:32 - Info bpfis (pid=4540) Backup started
12/04/2012 18:27:33 - Error bpbrm (pid=4280) from client bkusolgwwcis007: Delete bpfis state from bkferrari failed. status = 25
12/04/2012 18:27:33 - Info bpfis (pid=4540) done. status: 0
12/04/2012 18:27:33 - end Delete Snapshot; elapsed time 0:00:12
file read failed (13)
Is this something that might require action on the client side? What logs or other information should I gather to assist in troubleshooting?
Thanks,
Wayne
I checked the policy settings for this client again, and the backup selections were set to C:, D:, and I: - without the backslashes (i.e., C:\). I added the backslashes, and I am getting a status 0 for this client now.