Forum Discussion

Cunha_Julio_Ces's avatar
Cunha_Julio_Ces
Level 2
9 years ago

Status Code 1 - WRN - can't open file

Hello everyone,   I need an assistence about the status code 1 WRN - can't open file. Currently I have an job showing status code 1 like follow bellow. I have checked in master server, ho...
7.6
Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • sdo's avatar
    sdo
    9 years ago

    I suspect that the file locks are because the volume could not be snaphot by VSS, and the client dropped to using plain file system backup.

    When checking VSS, I have seen cases where "vssadmin list writers" shows no problems, but one of the other list commands fails or hangs, so I always run all five list commands to make sure that no other part of VSS has come to a sticky end.

    After that, check the NetBackup Client bpbkar and bpfis logs - especially look for any odd "BEDS" error codes with a hexadecimal value, and any non-zero "Win32" error codes.

    After that, it's time to dive through the Windows event logs for application and setup and system entries for anything to do with volume shadowing.

sdo's avatar
sdo
Moderator
9 years ago

I suspect that the file locks are because the volume could not be snaphot by VSS, and the client dropped to using plain file system backup.

When checking VSS, I have seen cases where "vssadmin list writers" shows no problems, but one of the other list commands fails or hangs, so I always run all five list commands to make sure that no other part of VSS has come to a sticky end.

After that, check the NetBackup Client bpbkar and bpfis logs - especially look for any odd "BEDS" error codes with a hexadecimal value, and any non-zero "Win32" error codes.

After that, it's time to dive through the Windows event logs for application and setup and system entries for anything to do with volume shadowing.