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Luiz_Prina's avatar
Luiz_Prina
Level 4
11 years ago

Steps to uninstall NBAC for Windows

*** Moved to new discussion from  https://www-secure.symantec.com/connect/forums/steps-uninstall-nbac  ***

 

We had a failure for NBAC - status code 193 - and I wondering where I could find the uninstall steps for a Windows server.

Backup and Recovery
NetBackup
Windows Server (2003-2008)
  • Luiz_Prina's avatar
    Luiz_Prina
    11 years ago

    Hello,

    At the end I went through the NBAC'S uninstall process. It leaded my to reboot my master server and follow the steps mentioned on the technote below:

     

    How to uninstall NBAC from NetBackup 7.1 and 7.5 Windows environments

    http://www.symantec.com/docs/TECH190214

     Configuring NBAC is located on page 153 in the below guide.

    Symantec NetBackup 7.5 Security and Encryption Guide

    http://www.symantec.com/docs/DOC5185

    It was frustrating playing the role of the Windows Installer to remove the NBAC. Let's see if our voice can be heared by Symantec.

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  • Luiz_Prina's avatar
    Luiz_Prina
    Level 4
    11 years ago

    Hello Marianne,

     

    Thank you. In fact we had the NBAC disabled due to a wrong entry in the host files. We have dns in our environment, but since we had the wrong entry in the host we had to set the USE_VXSS to PROHIBITED. I read a lot about it,  but I'm still considering removing it. Unfortunatelly we can't find good troubleshooting for NBAC.

     

    Thank you

  • Marianne's avatar
    Marianne
    Level 6
    11 years ago

    I share your sentiment. 

    Each time I encountered NBAC it ended up in lengthy support calls with Symantec back-line engineers on the phone and Webex. Not to mention the lengthy email trail...

    I have even voiced my concern about the lack of documentation to a senior Product Manager during a one-on-one at Vision 2 years ago....

  • Luiz_Prina's avatar
    Luiz_Prina
    Level 4
    11 years ago

    Hello,

    At the end I went through the NBAC'S uninstall process. It leaded my to reboot my master server and follow the steps mentioned on the technote below:

     

    How to uninstall NBAC from NetBackup 7.1 and 7.5 Windows environments

    http://www.symantec.com/docs/TECH190214

     Configuring NBAC is located on page 153 in the below guide.

    Symantec NetBackup 7.5 Security and Encryption Guide

    http://www.symantec.com/docs/DOC5185

    It was frustrating playing the role of the Windows Installer to remove the NBAC. Let's see if our voice can be heared by Symantec.

  • Jaykullar's avatar
    Jaykullar
    Level 5
    11 years ago

    I tried the above tech note and the nbdb was not available after step 6.

    Support tried to help resolve but in the end i had to DR. :(

  • RLeon's avatar
    RLeon
    Level 6
    11 years ago

    Sorry I laughed.
    I'll bet we are not the only victims of step 6.

    Seriously, if we have a third person come forward then we'd have three 6s.

    https://www.symantec.com/connect/forums/netbackup-7505-admin-console-error-10-allocation-error#comment-8829531

     

    Let's see if our voice can be heared by Symantec.

    I sure hope someone from Symantec could hear you.

  • Jaykullar's avatar
    Jaykullar
    Level 5
    11 years ago

    lol, it wasnt a good day.

    We have 3 previously built NBU domains which have varying dirty installs of NBAC that i need to remove and re-install properly but i do not know what and how it was done! All is well on the new systems i built with NBAC.