Tape media server not active

Question

Hi,
I came across a problem wherein the tape media server seems not be active.&nbsp; The detailed log section has the below mentioned details:
07/21/2012 08:22:30 - requesting resource hqsf5153c_TLD4
	07/21/2012 08:22:30 - requesting resource hqub5500.NBU_CLIENT.MAXJOBS.hqsf5153c
	07/21/2012 08:22:30 - requesting resource hqub5500.NBU_POLICY.MAXJOBS.NT-Misc-hqsf5153c-altsite1
	07/21/2012 08:22:32 - granted resource&nbsp; hqub5500.NBU_CLIENT.MAXJOBS.hqsf5153c
	07/21/2012 08:22:32 - granted resource&nbsp; hqub5500.NBU_POLICY.MAXJOBS.NT-Misc-hqsf5153c-altsite1
	07/21/2012 08:22:32 - granted resource&nbsp; HS0395
	07/21/2012 08:22:32 - granted resource&nbsp; TLD4_Drive6
	07/21/2012 08:22:32 - granted resource&nbsp; hqsf5153c_TLD4
	07/21/2012 08:22:40 - estimated 277964197 kbytes needed
	07/21/2012 08:23:11 - started process bpbrm (pid=1152)
	network connection broken (40)
However, the backup is in queued state with the message in the State Details column as "Tape Media Server is not Active".
When I had checked the status of the media server, it is showing to be active for Disk.&nbsp; How do I make the media server active for both the disk and the tape.
Thanks in advance for any help for resolving this issue.
Regards,
Jecintha

alantlr · Accepted Answer

What is the version of NetBackup and the Operating System you are running?
&nbsp;
Most often, the media server being active for Disk and not Tape is due to a licensing issue. &nbsp;First, check your licenses and make sure that it's licensed to be a media server for Tape, as well as Shared Storage Option. &nbsp;If it isn't, contact licensing support. &nbsp;If it is, try restarting the Device Manager service (from the Admin console, -&gt; "Media and Device Management" -&gt; Devices -&gt; Media Servers), disabling and re-enabling the media server, and check that your vmd process on the media server is running.
For reference: the following processes are running on my 7.1.0.2 deduplication media server:
&nbsp;
bmrbd &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;1820 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;0.218 &nbsp; 12M &nbsp; 5/24/12 20:54:59.123
bpcompatd &nbsp; &nbsp; &nbsp; &nbsp;1072 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;0.124 &nbsp; 12M &nbsp; 5/24/12 20:55:05.940
spad &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2436 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp;1:44:33.767 &nbsp; 38M &nbsp; 5/24/12 20:55:13.256
spoold &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2508 &nbsp; 99.999% &nbsp; 3-22:06:08.947 &nbsp;118M &nbsp; 5/24/12 20:55:14.286
vnetd &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;4716 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 12.308 &nbsp;8.3M &nbsp; 5/24/12 20:55:28.451
nbrmms &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 4780 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; 5:30.488 &nbsp; 51M &nbsp; 5/24/12 20:55:28.934
nbsl &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2196 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp;1:01:07.380 &nbsp; 31M &nbsp; 5/24/12 20:55:33.427
nbsvcmon &nbsp; &nbsp; &nbsp; &nbsp; 4540 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;4.258 &nbsp; 18M &nbsp; 5/24/12 20:55:35.221
bpinetd &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;5540 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;0.171 &nbsp;9.9M &nbsp; 5/24/12 20:55:39.246
bpcd &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 5620 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 16.411 &nbsp;9.3M &nbsp; 5/24/12 20:55:40.323
ltid &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 5844 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 12.090 &nbsp; 19M &nbsp; 5/24/12 20:55:41.368
vmd &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;6036 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; 1:25.535 &nbsp; 38M &nbsp; 5/24/12 20:55:45.328
tldd &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 4404 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;0.078 &nbsp; 15M &nbsp; 5/24/12 20:55:50.235
avrd &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 4396 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; 2:54.923 &nbsp; 15M &nbsp; 5/24/12 20:55:50.282
NBConsole &nbsp; &nbsp; &nbsp; &nbsp;6276 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;4.056 &nbsp; 53M &nbsp; 7/19/12 13:44:01.696
bpbrm &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;3860 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; 1:45.238 &nbsp; 18M &nbsp; 7/20/12 20:00:21.944
bptm &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 6216 &nbsp; &nbsp;6.154% &nbsp; &nbsp; &nbsp;5:57:30.714 &nbsp;283M &nbsp; 7/20/12 20:00:35.438
bptm &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 5004 &nbsp; 16.923% &nbsp; &nbsp; &nbsp;3:58:26.071 &nbsp; 47M &nbsp; 7/20/12 20:03:09.881
bpps &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 4000 &nbsp; &nbsp;0.000% &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;0.078 &nbsp;7.8M &nbsp; 7/23/12 09:30:46.505
&nbsp;
On my Solaris 7.1 non-deduplication media server, I have the following processes running:

&nbsp; &nbsp; root &nbsp;3462 &nbsp; &nbsp; 1 &nbsp; 0 &nbsp; Apr 09 ? &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 3:42 /usr/openv/netbackup/bin/nbsvcmon
	&nbsp; &nbsp; root &nbsp;3441 &nbsp; &nbsp; 1 &nbsp; 0 &nbsp; Apr 09 ? &nbsp; &nbsp; &nbsp; &nbsp; 102:22 /usr/openv/netbackup/bin/nbsl
	&nbsp; &nbsp; root &nbsp;3414 &nbsp; &nbsp; 1 &nbsp; 0 &nbsp; Apr 09 ? &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0:24 /usr/openv/netbackup/bin/bpcompatd
	&nbsp; &nbsp; root &nbsp;3423 &nbsp; &nbsp; 1 &nbsp; 0 &nbsp; Apr 09 ? &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;35:04 /usr/openv/netbackup/bin/nbrmms
	&nbsp; &nbsp; root &nbsp;3283 &nbsp; &nbsp; 1 &nbsp; 0 &nbsp; Apr 09 ? &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1:50 /usr/openv/netbackup/bin/vnetd -standalone
	&nbsp; &nbsp; root &nbsp;3286 &nbsp; &nbsp; 1 &nbsp; 0 &nbsp; Apr 09 ? &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2:22 /usr/openv/netbackup/bin/bpcd -standalone
	&nbsp;

Also, check your bpbrm and bptm log files for further information as to why it's not becoming active.

jecintha · Answer

Thanks Andy,
Restarting the device manager services and that actually helped resolve the issue.&nbsp; We were facing the same problem in few more server and this resolution actually helped.
Thanks again :).
Regards,
Jecintha

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