Forum Discussion

knox890's avatar
knox890
Level 3
13 years ago

TLD(0) going to DOWN state, status: Unable to sense robotic device

Team, Need your help on below.   I recently upgraded my NBU from 6.5 to 6.5.6 to fix the error "nbemm stopping" After that, the master server cannot detect my TLD 0 device. See more informati...
7.1.x and Earlier
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  • Marianne's avatar
    Marianne
    13 years ago
    Please log a support call with your hardware vendor.
Marianne's avatar
Marianne
Level 6
13 years ago

The error is not related to NBU upgrade/patch.

This error is coming from the robot, not NBU:

TLD(0) key = 0x2, asc = 0x4, ascq = 0x3, LOGICAL UNIT NOT READY, MANUAL INTERVENTION REQUIRED

Start by physically inspecting the robot - check for robot door or CAP not properly closed.
Try to powercycle the robot.

If the above does not help, log a call with your hardware support team.