Trouble installing NBU 7.1 client on AIX6.1

Is this a new installation or an upgrade?

Is there a current version file in /usr/openv/netbackup/bin?
If so, compare with version file in installation folder.

version file in /usr/openv/netbackup/ does not seem right - it normally exists only in NBU server installation, not 'pure client'.

If this is Client only (no server software installed), you can try and remove /usr/openv completely, then retry.

The alternative is to use the entire Client package - NetBackup_7.1_CLIENTS.tar.gz - to install.

Just be aware of 'gtar' that must be used to extract software: http://www.symantec.com/docs/TECH154080

Hi Marianne, 

Thanks for getting back to me. 

This is a brand new install and only a pure client, our media centre is a Windows machine.

I will try to use the entire client package and let you know how it goes.

Thanks,

Ken.

How does the version file look like? 

Find out how a version file normally look like in below technote, check the "HARDWARE" line:

http://www.symantec.com/docs/TECH62287 

If necessary, "fix" the format of version file and try again.

Hi all,

Just an update, we got past the version file error by growing our /tmp directory. We found that this was too small for the install.

Since then we run the install and get an error saying that there are processes running, the problem is that the error does not show what processes are running.

We have stopped anything with pbx in it and stopped them, just wondering what we have missed, it is quite difficult finding the correct processes that may be running when you do not know what to look for. 

The error is shown below:

***********************************************************************************

Symantec Installation Script

Copyright 1993 - 2011 Symantec Corporation, All Rights Reserved.

        Installing NetBackup Client Software

Do you wish to continue? [y,n] (y)

Do you want to install the NetBackup client software for this client? [y,n] (y)

This package will install RS6000/AIX53 client.

NetBackup client is currently at release level 7.1.

This package will install NetBackup client 7.1.

Enter the name of the NetBackup server : jgavbv01.stegbar.com.au

Would you like to use "server_name" as the configured

name of the NetBackup client? [y,n] (y)

Terminating NetBackup and/or Media Manager processes.

Cannot continue when NetBackup or Media Manager processes are running.

This script was not successful in terminating these processes.

Please terminate the following processes that are still running before

trying this script again:

NB Processes

------------

MM Processes

------------

Thankyou,

Ken.

There seems to be a previous version of NBU installed on this machine? Maybe left-over from previous installation attempt?

NetBackup client is currently at release level 7.1.

This package will install NetBackup client 7.1.

NBU client should run no more than these 3 processes:

/opt/VRTSpbx/bin/pbx_exchange
/usr/openv/netbackup/bin/vnetd -standalone
/usr/openv/netbackup/bin/bpcd -standalone

If you could redirect 'ps -ef' output to a text file and post here as attachment.

**** Another thought:

Is there perhaps still left-over tar process from previous failed extract and/or installation?

NBU could probably perceive tar process as NBU restore...

try this:

Stop:
/usr/openv/netbackup/bin/goodies/netbackup stop

Start:
/usr/openv/netbackup/bin/goodies/netbackup start

check if still services run:
/usr/openv/netbackup/bin/bpps

if there is any process still run (except bpps) try this:

ps -ef | grep <service name>.

then complete your installation.

Thanks for the replies Muhanad and Marrianne.

I have confirmed that no services are running after using both of your helpful posts. I have notieced another error being displayed now when installing, it is at the very end of the error trace and reads:

Thanks Ken.

I realize that I have mentioned this previously, but did you remember to use gtar to extract the software?

Extract from http://www.symantec.com/docs/TECH154080

If this or ANY errors are seen during extraction, installation or upgrade should NOT be attempted!  The procedure will fail and may leave NetBackup (or OpsCenter) in an unusable state which may require a complete uninstallation and reinstallation.

We have seen lots of cp_to_client errors on this forum when gtar was not used to extract software.

The startup script that you are running seems to be a NBU server script. Was media server software previously installed here?
(I do not have access to AIX client to compare.)

Hi Marianne,

Again thanks for your responses.

I found that the software was actually installed and have since uninstalled it. (the issue of having two people at one point looking at the same problem...)

I have just used AIXtar and no change at all, here is the latest install trace and you will notice it looks as though it all goes through ok till the end.

Still pounding away at this.

Ken.