sxs
NBU master does not not normally try to connect to the client during policy creation.
Can you show us screenshots of the steps that you are following to create the policy?
Please also perform the following tests:
From cmd on master and client:
bpclntcmd -hn <remote-hostname>
bpclntcmd -ip <remote-IP>
On client:
bpclntcmd -pn
Create bpcd log folder on the client, ensure NetBackup Client Service is running, then run this command on the master:
bptestbpcd -client <client-name> -debug -verbose
Show us output of commands as well as contents of bpcd log on the client.