Is this the first time you are installing the NetBackup vSphere web client?
Make sure your environment satisfies the pre-requisites for it. See: https://www.veritas.com/content/support/en_US/doc/95632443-140919858-0/v97544482-140919858
Especially, as your VMware admins double-check the vCenter privileges for monitoring https://www.veritas.com/content/support/en_US/doc/95632443-140919858-0/v97545160-140919858
Hello X2, thanks for your reply.
Actually, I have checked the requisites for the environment and the vSphere used in the customer is not a new installation, he is using vSphere client (not the web client) and the version is 7 update 1.
I have open a case with Veritas support and I have configured a lab environment, testing different update version of vSphere (7 update 2 and 7 update 1) and finally testing NBU version 9.
As a conclusion, the Netbackup HTML5 vSphere client plugin is not compatible with vSphere version 7 (there is a installation guide for 8.3 of the HTML5 plugin, this is confused, but this document is wrong). In order to use the html5 plugin, the NBU version must be 9. I have validated this with Veritas support.
I hope this information will be usefull for those colleagues that have the same concerns and needs.
Thanks and best regards
Osvaldo
Thanks，It seems right， vSphere (VMware vCenter Server 7.0.3.00800）is not compatible vSphere client plugin 8.3.0.2, it will report error below in vcenter /storage/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log(follow steps Veritas NetBackup™ Plug-in for VMware vSphere Client (HTML5) Guide 8.3) :
[2022-09-06T14:38:03.911+08:00] [ERROR] async-task-executor-pool-293 com.vmware.vise.vim.extension.VcExtensionManager Deployment of plugin package: 'com.symantec.netbackup.plugin:8.3.0.2' registered in vCenter Server: '192.168.223.1 (49708223-b1f2-48e5-9c6d-5dc84362efe3)' has failed. java.util.concurrent.CompletionException: com.vmware.vise.plugin.deploy.PluginDeploymentException: Deployment of plugin: 'com.symantec.netbackup.plugin:8.3.0.2' in vCenter server: '192.168.223.1 (49708223-b1f2-48e5-9c6d-5dc84362efe3)' failed!
at java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:273)
at java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:280)
at java.util.concurrent.CompletableFuture$AsyncRun.run(CompletableFuture.java:1643)
at com.vmware.vise.util.concurrent.QueuingCachedThreadPool$2.call(QueuingCachedThreadPool.java:873)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at com.vmware.vise.util.concurrent.QueuingCachedThreadPool$QueueProcessor.run(QueuingCachedThreadPool.java:1271)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at com.vmware.vise.util.concurrent.WorkerThreadFactory$1.run(WorkerThreadFactory.java:64)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.vmware.vise.plugin.deploy.PluginDeploymentException: Deployment of plugin: 'com.symantec.netbackup.plugin:8.3.0.2' in vCenter server: '192.168.223.1 (49708223-b1f2-48e5-9c6d-5dc84362efe3)' failed!
at com.vmware.vise.plugin.async.task.PluginDeployTask.run(PluginDeployTask.java:42)
at java.util.concurrent.CompletableFuture$AsyncRun.run(CompletableFuture.java:1640)
... 9 common frames omitted
