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elge's avatar
elge
Level 2
6 years ago

unable to login,status : 7656

Hello everyone
I have a problem and I ask for your help on this context.
I run the netbackup console and on the connection attempt I have an error with code 7656: The revocation status of the host certificate can not be verified using the Certificate Revocation List (CRL), because the CRL is not update. It is older than seven days.
Typing the command nbcertcmd -getCRL, I have error 5978 with the message Attempt to refresh certificate revocation list failed.

Thank you

8.1.2
Windows Server 2008 R2
  • Anshu_Pathak's avatar
    Anshu_Pathak
    6 years ago

    elge

    Check if nbatd (NetBackup authentication) service is running, if it is stopped CRL will not get refreshed/updated. Start this service and try to get crl by using the command you stated.

    If that doesnt help, then review "nbcert" logs (<Install_path>\netbackup\logs\nbcert  OR /usr/openv/netbackup/logs/nbcert).

    As a last resort you will have to open support case with Veritas as troubleshooting for this issue is very extensive.

     

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  • Anshu_Pathak's avatar
    Anshu_Pathak
    Level 5
    6 years ago

    elge

    Check if nbatd (NetBackup authentication) service is running, if it is stopped CRL will not get refreshed/updated. Start this service and try to get crl by using the command you stated.

    If that doesnt help, then review "nbcert" logs (<Install_path>\netbackup\logs\nbcert  OR /usr/openv/netbackup/logs/nbcert).

    As a last resort you will have to open support case with Veritas as troubleshooting for this issue is very extensive.

     

    • elge's avatar
      elge
      Level 2
      6 years ago

      The service is well started

  • Tape_Archived's avatar
    Tape_Archived
    Moderator
    6 years ago

    If this is Windows Master Server - please check under which account the NetBackup Web Management Console service is running. Make sure the service account password is not expire and it has all the required admin privileges to run the service.

    • elge's avatar
      elge
      Level 2
      6 years ago

      user is nbwebsvc, administrator stored locally

    • elge's avatar
      elge
      Level 2
      6 years ago

      I came across this post but I could not solve my problem. I found the Netbackup Web Management Console service but not Netbackup Web Service