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Karthick_S's avatar
Karthick_S
Level 3
8 years ago

Unable to release MDS allocation ley

Media Manager daemons not running even after bouncing NBU services.

# ./vmoprcmd -d
oprd returned abnormal status (96)
IPC Error: Daemon may not be running

LTID debug log

02:28:41.603 [7063] <16> InitLtidDeviceInfo: Drive XXXX is ACTIVE
02:29:11.603 [7063] <4> CheckShutdownWhileInit:

Unable to release allocations for this drive. I have tried reset media server option too. It did not work.

  • Marianne's avatar
    Marianne
    8 years ago
    Is this the only MDS allocation?
    If so, have you tried nbrbutil -resetall?
    If not, have you tried to release the allocation key explicitly?

    Did you look for lock files on the media server?

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  • Marianne's avatar
    Marianne
    Level 6
    8 years ago

    Forget about releasing MDS allocation for now...

    What is wrong with NBU daemons/processes?
    Processes perhaps down because of low disk space?

    Please show us output of 'bpps -x'

    • Karthick_S's avatar
      Karthick_S
      Level 3
      8 years ago

      /opt/openv has 34 % free space which is 13 GB

      bpps -x output :


      NB Processes
      ------------
      root 24332 1 0 02:47:58 ? 0:00 /usr/openv/netbackup/bin/bpcompatd
      root 24288 1 0 02:47:54 ? 0:00 /usr/openv/pdde/pdag/bin/mtstrmd
      root 24399 1 0 02:48:02 ? 0:01 /usr/openv/netbackup/bin/nbrmms
      root 24117 1 0 02:47:42 ? 0:01 /usr/openv/netbackup/bin/nbdisco
      root 24106 1 0 02:47:40 ? 0:00 /usr/openv/netbackup/bin/bpcd -standalone
      p1wms2d2 18659 24106 0 03:22:21 ? 0:00 /usr/openv/netbackup/bin/bpcd -standalone
      root 24450 1 0 02:48:09 ? 0:00 /usr/openv/netbackup/bin/nbsvcmon
      root 24415 1 0 02:48:05 ? 0:05 /usr/openv/netbackup/bin/nbsl
      root 24103 1 0 02:47:40 ? 0:00 /usr/openv/netbackup/bin/vnetd -standalone


      MM Processes
      ------------
      root 24314 1 0 02:47:57 ? 0:00 /usr/openv/volmgr/bin/ltid
      root 24320 1 0 02:47:57 ? 0:00 vmd -v


      Shared Symantec Processes
      -------------------------
      root 24085 1 0 02:47:34 ? 0:02 /opt/VRTSpbx/bin/pbx_exchange

      • Marianne's avatar
        Marianne
        Level 6
        8 years ago

        Is this a master or media server?

        NONE of the daemons/processes that should be running on a master are running here.

        If this is a media server, then there is a problem with comms to nbemm on the master server.

        Let us first know what we are troubleshooting here - master or media server?