Using change journal "unable to locate journal data"

...moved to the correct forum!

There is a internal TN for Symantec for the same, I had similar issue and here are the steps recommended by Symantec:

Solution

 Following are steps need to be followed to delete Change Journal.

1.  Stop the NetBackup services on client.

2.  Make sure all bpfis.exe processes are killed in Windows Task Manager. 

3.  Use the bpps command from the command-line to make sure no NetBackup processes running.

4.  Delete the NTFS change journal for each file system: 

     For each drive execute:

     Go to a command prompt and query the USN Change Journal using command: fsutil usn queryjournal <drive letter:>

     To delete Journal run below command :

     fsutil usn deletejournal /D <drive letter:>

     For example for the C: drive:

     fsutil usn deletejournal /D c:

5. Restart NetBackup services on client.

6. Test the backup for Full

bpbkar change journal enabled for <Z:\>

bpbkar (pid=7240) NOT using change journal data for <Z:\>: unable to locate journal data "

Can you tell use what is drive "Z" used?

can you try to exclude drive Z?

Hello,

Thank you sazz. From what I understand, after i manually deletethe change journal for a drive, launch full and then incremental backup for that drive, the change journal should be activated automatically and not manually by using fsutil in cmd.

However my NBU does not sense any change. I still get bpbkar (NOT using change journal data for <Z:\>: unable to locate journal data, after i have manually deleted the change journal and re run a full and incremental job

See below a fraction of the bpbkar log in verbosity 5:

tar_backup_tfi::setupFileDirectives: TAR - backup filename = Z:\
tar_base::keepaliveThread: INF - keepalive thread is active with an interval of 60 seconds
NBJournalDataCollection::NBJournalDataCollection: INF - volume guid:<\\?\Volume{6f91bef9-6101-11e2-818c-806e6f6e6963}\>
NBJournalDataCollection::NBJournalDataCollection: INF - mounted at:<C:\>:<\\?\Volume{6f91bef9-6101-11e2-818c-806e6f6e6963}\>
NBJournalDataCollection::NBJournalDataCollection: INF - adding to collection, volume:<\\?\Volume{6f91bef9-6101-11e2-818c-806e6f6e6963}\>:<C:\>
NBJournalData::NBJournalData: ERR - journal service is not running for volume:<\\?\Volume{6f91bef9-6101-11e2-818c-806e6f6e6963}>

P:S: it is a local drive. I get the same error for two of the drives , not for the rest of them, same type.

Thank you!