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IT-Infrastructu's avatar
IT-Infrastructu
Level 3
4 years ago

VMWARE backup failed with the backup failed to back up the requested files (6)

VMWARE backup failed with the backup failed to back up the requested files (6)

 

Error:

 


12/22/2020 13:43:09 - Info nbjm (pid=7540) starting backup job (jobid=279169) for client CNBJLNX400, policy 600-Cnbjmgt02, schedule Full
12/22/2020 13:43:10 - estimated 5072527900 kbytes needed
12/22/2020 13:43:10 - Info nbjm (pid=7540) started backup (backupid=CNBJLNX400_1608615789) job for client CNBJLNX400, policy 600-Cnbjmgt02, schedule Full on storage unit cnbjbup11-hcart2-robot-tld-12 using backup host cnbjbup11.corpusers.net
12/22/2020 13:43:14 - started process bpbrm (pid=2824)
12/22/2020 13:43:20 - Info bpbrm (pid=2824) CNBJLNX400 is the host to backup data from
12/22/2020 13:43:20 - Info bpbrm (pid=2824) reading file list for client
12/22/2020 13:43:20 - connecting
12/22/2020 13:43:21 - Info bpbrm (pid=2824) starting bpbkar32 on client
12/22/2020 13:43:21 - connected; connect time: 0:00:00
12/22/2020 13:43:22 - Info bpbkar32 (pid=8648) Backup started
12/22/2020 13:43:22 - Info bptm (pid=3300) start
12/22/2020 13:43:22 - Info bpbkar32 (pid=8648) archive bit processing:<enabled>
12/22/2020 13:43:23 - Info bptm (pid=3300) using 262144 data buffer size
12/22/2020 13:43:23 - Info bptm (pid=3300) setting receive network buffer to 262144 bytes
12/22/2020 13:43:23 - Info bptm (pid=3300) using 256 data buffers
12/22/2020 13:43:25 - Info bpbkar32 (pid=8648) INF - Backing up vCenter server cnbjmgt02.corpusers.net, ESX host cnbjvmh04b.corpusers.net, BIOS UUID 423cde11-26ab-409f-1c6d-4148808464a7, Instance UUID 503c954f-dd22-725b-2311-649ce929f00c, Display Name CNBJLNX400, Hostname cnbjlnx400
12/22/2020 13:43:25 - Info bptm (pid=3300) start backup
12/22/2020 13:43:25 - Info bptm (pid=3300) Waiting for mount of media id HT1UV2 (copy 1) on server cnbjbup11.corpusers.net.
12/22/2020 13:43:25 - mounting HT1UV2
12/22/2020 13:43:36 - Info bpbkar32 (pid=8648) bpbkar waited 0 times for empty buffer, delayed 0 times.
12/22/2020 13:43:39 - Error bpbrm (pid=2824) could not send server status message
12/22/2020 13:43:42 - Critical bpbrm (pid=2824) unexpected termination of client CNBJLNX400
12/22/2020 13:43:43 - Info bpbkar32 (pid=0) done. status: 6: the backup failed to back up the requested files
12/22/2020 13:43:43 - end writing
the backup failed to back up the requested files (6)

 

Can anyone please help me on this

7.7
UNIX
  • Marianne's avatar
    Marianne
    Level 6
    4 years ago

    IT-Infrastructu 

    Before we look at the log, please give us more info.
    NBU version?
    VCenter version?
    OS on Master/media/backup host?
    (Unix is not supported as backup host)
    OS on VM being backed up?

    Is the problem with this VM only, or with others as well?

    Has backup worked before?

    • IT-Infrastructu's avatar
      IT-Infrastructu
      Level 3
      4 years ago

      Hi Marianne

      NBU version? 7.7.2
      VCenter version? - 6.7.0
      OS on Master/media/backup host? - Windows 2008 R2
      OS on VM being backed up? Linux cnbjlnx400 4.4.0-189-generic #219-Ubuntu SMP Tue Aug 11 12:26:50 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

      Is the problem with this VM only, or with others as well? - Yes only with one VM server

      Has backup worked before? - Yes till yesterday it is working fine

      • Marianne's avatar
        Marianne
        Level 6
        4 years ago

        IT-Infrastructu 

        Do you know why there is 23 minutes difference between Job Details and VxMS log?

        Could you please upload bpbkar log where we can trace PID 8648 ?

        In all honesty, I am battling to find anything useful in VxMS log.
        There are these warnings and errors towards the end of the file, but I have no idea what it means. Google search of the warnings and errors find nothing.

        13:20:44.0149 : buildRvpBitmap:VixGuest.cpp:1998 <WARN> : Virtual disk optimization disabled

        13:20:44.0305 : allocMemory:RvpBitmapX64.cpp:531 <ERROR> : Exception: VERIFY_WIN32_HANDLE
        13:20:44.0305 : log:Error.cpp:249 <WARN> : Error: 0x00001070 occured in file D:/NB/7.7.2/src/vxms/plugin/common/map/rvp/RvpBitmapX64.cpp, at line 531
        13:20:44.0305 : log:Error.cpp:249 <WARN> : Error: 0x00001070 occured in file D:/NB/7.7.2/src/vxms/plugin/common/map/rvp/RvpBitmapX64.cpp, at line 531
        13:20:44.0305 : vixMapObjCtl:VixCoordinator.cpp:977 <WARN> : Returning: 4208
        13:20:44.0305 : vix_map_objctl:libvix.cpp:1216 <WARN> : Returning: 4208

        Looking at Status Code Ref Guide for status 4208, I'm not sure how relevant this is, since the master server seems to be your media server and backup host (client):

        NetBackup status code: 4208

        Message: Could not send snapshot metadata or statefiles

        Explanation: Snapshot metadata that is created by the client cannot be transferred on the master server.

        Recommended Action: Verify the following:

        • The NetBackup client can communicate with the NetBackup master.

        • The state file location on the NetBackup client has write permission. The typical location of the NetBackup state file on the NetBackup client is as follows:

          Windows: C:\Program Files\Veritas\NetBackup\db\snapshot\<client>

          UNIX: /usr/openv/netbackup/db/snapshot/<client>