Well, Veritas appears to have fixed the performance issues. Now we're unable to see the majority of our renewals data. All licensing documentation has been provided to the Veritas Customer Support team, several weeks ago and we still can't see all bar one of our renewals. I have, today, just had confirmation, from a senior manager in the CS team, that there is an as yet unresolved technical issue, that caused the renewal data, of some customers, to appear, following the transition from the Symantec to the Veritas licensing portals. There is currently no date for when this issue is expected to be fixed. In the meantime, I have, finally, had it suggested that I ask the CS team to generate a manual renewals report. Why it's taken them almost a month to suggest this option I have no idea? So, I am now waiting for this report, to see if the renewals information is there...
And now the performance stinks, again.
I have no idea what Veritas are doing with this portal but it is terrible and in no way helps Veritas partners manage their licensing opportunities. In fact, so far, thisportal has hindered my business.
I am also seeing conflicting "Opportunity" information.
This is a total waste of time, Veritas...
