Forum Discussion

Jinu's avatar
Jinu
Level 2
9 years ago

OpsCenter Data Collection Failed

Hi,

We have upgraded Opscenter 7.5 to 7.7.1. Post upgradation data collection partially failed.

[Nbsl/Agent communication exception]: ErrorCode - 25 : cannot connect on socket (Can not connect to Remote Service:[bpjobd-netbackup])

Thanks in Advance

Jinu 

Backup and Recovery
OpsCenter
Windows Server (2003-2008)
  • Jinu's avatar
    Jinu
    9 years ago

    Hi,

    Netbackup Support Team resolved the issue. According to them, it was known issue on 7.7.1. 

    Resolution:

    Enabled the agentid on the database level.

    Thanks

    Jinu

  • Deeps's avatar
    Deeps
    Level 6
    9 years ago

     

    What is NBU version ? Did you try restart your master server ? This seems ot be more likely from Netbackpu side. To figure it out , you need to look in to NBSL (master server )and OID 148 (Opscenter) logs to pin point the issue. Can you share these logs for specific time frame when issue occur ?

    Also ,Enable nbu.scl.logIncomingDataEnabled=true in scl.conf file on Opscenter server to log moredetails of NBSL / Opscenter communictaion during data collection.

     

  • Jinu's avatar
    Jinu
    Level 2
    9 years ago

    Hi,

    Netbackup Support Team resolved the issue. According to them, it was known issue on 7.7.1. 

    Resolution:

    Enabled the agentid on the database level.

    Thanks

    Jinu

  • mrmadej's avatar
    mrmadej
    Level 4
    9 years ago

    Hi,

     

    I think that it addresses the problem:

     

    https://www.veritas.com/support/en_US/article.000080747

     

    Regards

    Madej