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According to Veritas support I am not allowed to open a support case due to this being an "NFR" license, software donation by Veritas. Definitely feeling hung out to dry . . .
Also according to Veritas, I'm not even allowed to BUY support. They insist support must be purchased through the dealer the license came from. The "dealer" is techsoup.org who has absolutely nothing to do with support and cannot access paid support or any other kind of support. Seriously regretting accepting this software donation.
- criley6 years agoModerator
I will see if I can follow up internally about this situation but have you spoken with techsoup about potentially purchasing support via them? Sorry if you already have but this is not a scenario that I am familiar with... I will try to get an answer for you though.
EDIT: Assume this is what you have: https://www.techsoup.org/products/veritas-backup-exec-20--G-49693--
We can try and help via these forums but, depending on the nature of the issue, more detailed analysis is required - hence the need for a formal support case. For now, can you load RALUS in debug mode (log to a file), then reproduce the failure, then provide the RALUS debug log for review.
https://www.veritas.com/support/en_US/article.100016633.html
- RockwellMuseum6 years agoLevel 4
Log output is too long for a message in this forum. Attached (maybe) is the log output from your linked instruction (which has issues BTW).
This log covers this span of time:
- Start VRTSralus, logging to file
- On BE server edit job, attempt to expand [ROOT] (same error)
- Stop VRTSralus-frank
- criley6 years agoModerator
Thanks for the log, some of the errors seem to match this article https://www.veritas.com/support/en_US/article.100031084.html
e4fc7700 Mon Mar 18 14:11:03 2019 : ===> gfsp vxms plugin: stat failed /run/user/1001/gvfs errno 13
e4fc7700 Mon Mar 18 14:11:03 2019 : ===> gfsp vxms plugin: stat failed /run/user/1001/gvfs errno 13
e4fc7700 Mon Mar 18 14:11:03 2019 : ===> vf_newpgn: couldn't initialize libgfsp.so
e4fc7700 Mon Mar 18 14:11:03 2019 : ===> gfsp vxms plugin: stat failed /run/user/1001/gvfs errno 13
e4fc7700 Mon Mar 18 14:11:03 2019 : ===> gfsp vxms plugin: stat failed /run/user/1001/gvfs errno 13 - RockwellMuseum6 years agoLevel 4
criley
Thanks but there's not much to go on here. That article has you list user accounts, then gives the non-instruction
"2.Give the required permission on the file to the backup account."I mustn't delete the user home directories.
- Steve-Young6 years agoLevel 6
It also could be https://www.veritas.com/content/support/en_US/article.100015695.html which is the same "basic" issue Chris pointed out.
Are the user(s) using a Graphical Interface such as (Gnome)?
- RockwellMuseum6 years agoLevel 4
Steve-Young
I think this is on the right trail, FUSE mounts can't be accessed by root, but I can't find any instruction on granting root access to those mount points. Invariably discussions just skip over that part. - criley6 years agoModerator
Maybe this helps? https://serverfault.com/questions/188894/denied-root-access-to-user-mounted-fuse-file-system
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