Forum Discussion

bha_gam's avatar
bha_gam
Level 3
9 years ago

Backup error details in Management Console

Hello Gentle people.

I am running a Symantec System Recovery 2013 R2 for backing up Windows 7 computers.

After backup is done in Symanatec Management Console if I go to Reports > Backup and Recover > Backup Status of Managed Computers report it shows different status of the backup execution as shown below some showes At Risk some shows Need Attention etc...

2016-05-23_11-18-42.gif

Now, If I use Symantec System Recovery 2013 R2 Console to check backup status it gives me more details such as why status is set to At Risk or Attention Needed as shown below

At Risk.pngNeed Attention.png

Is there a way to view a detailed log(Reasons) details in Altiris Console? So, I can use that information for reporting purpose

Any kind of help or a pointer is highly appreciated.

Thank you.

Backing Up
Backup and Recovery
Error messages
Reporting
SSR 2013
System Recovery
Windows 7
  • criley's avatar
    criley
    Moderator
    9 years ago

    Yes. Go to the Manage Tasks tab, then Computers. You can click on the status of each machine to view more details.

  • bha_gam's avatar
    bha_gam
    Level 3
    9 years ago

    Hi Chris-

    Sorry somehow, I'm not able to find this details in management console. Is this information stored in the database table somewhere?

  • criley's avatar
    criley
    Moderator
    9 years ago

    Go to Manage Tasks, select Computers, right-click on the machine in question, select Details.

    From here you can see the overall status, events (this may show the reason for any failure), backup history etc.

  • bha_gam's avatar
    bha_gam
    Level 3
    9 years ago

    Error Details is stored in the database? so, I can pull that information in report using SQL Query

  • criley's avatar
    criley
    Moderator
    9 years ago

    Never tried it myself but you could look at Inv_BESR_ComputerState and/or Evt_BESR_Events

  • bha_gam's avatar
    bha_gam
    Level 3
    9 years ago

    I cannot find reason detials in Inv_BESR_ComputerState and/or Evt_BESR_Events tables..may be it's stored in different table?

  • bha_gam's avatar
    bha_gam
    Level 3
    9 years ago

    In GUI when I go to Policies > Backup and Recovery > Backup Policies right clicking computer name > Symantec System Recovery Details gives backup status of that computer At Risk with more details as shown below

     

    Is this information stored somewhere in the table? so, I can use this information in the report I'm trying to create using SQL Query

     

    2016-06-08_12-25-43_0.gif

     

  • criley's avatar
    criley
    Moderator
    9 years ago

    I will have to check on this and get back to you ..