Forum Discussion
To All;
Issue Resolved
Thanks to Greg Rodriquez and Hilson Mota from Dell and Mathew from Symantec for assisting in resolving the issue
ISSUE: Unconfigured Dell Server attempting to perform a “Bare Metal Restore” using Symantec Backup Exec System Recovery Version 7 (BESR) would not succeed due to BESR not recognizing attached hard drives being controlled by Perc 5i/Raid Controller.
RESOLUTION: Determined that BESR does not recognize Raid Controller unless some configuration has occurred on the controller such as setting-up in RAID 5 configuration. On the Dell Server this is accomplished during boot process by selecting CNTL R when presented and setting the BIOS a RAID 5 configuration of the attached Hard Drives. Once the hard drives in the BIOS have been setup in the RAID 5 configuration then BESR properly load the drivers for the RAID controller and allows for the continuation of the drive image restore process.
NOTE: While I don’t consider this a true Bare Metal Restore it makes sense from a technical standpoint and the process to fix so that BESR works properly is straight forward.
Again thanks to Dell and Symantec for coming together on this issue.
David Abowitt
Sr. Systems Manager
Jewish Federation Council
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