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Triven's avatar
Triven
Level 4
12 years ago

BESR 2010 - Memory Access Violation

Hi guys, error below, Any thoughts?

 

Error EC8F17B7: Cannot create recovery points for job: Drive Backup of VD2_SERVER - HP MSA Volume (D:\).
 Error EBAB03E9: Internal Application Error: Memory Access Violation c0000005: Application tried to read memory at 00000004.
 Error EBAB03E9: Internal Application Error: Memory Access Violation c0000005: Application tried to read memory at 00000004. (UMI:V-281-3215-6071)
 

Backing Up
Backup and Recovery
BESR 2010
Error messages
System Recovery
  • Triven's avatar
    Triven
    12 years ago

    Hi Chris, Sorry its taken so long to get back to you, it looks like the server reboot fixed the issue. Many thanks for your help.

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  • criley's avatar
    criley
    Moderator
    12 years ago

    Looks similar to a known issue that is currently under investigation:

    http://www.symantec.com/docs/TECH195857

    Are you seeing this against a specific volume (D) ?

    What service pack level of BESR 2010 are you running?

  • Triven's avatar
    Triven
    Level 4
    12 years ago

    Hi Chris,

    This error i get against both C and D drives.

    I can't tell you the SP at the moment as for some strange reason when i click help, about, i dont get a box appear with this info. I have scheduled a reboot of the server tonight so hopefully after i will be able to give you more info.

  • Triven's avatar
    Triven
    Level 4
    12 years ago

    Hi Chris, Sorry its taken so long to get back to you, it looks like the server reboot fixed the issue. Many thanks for your help.