Forum Discussion

Nene's avatar
Nene
Level 6
14 years ago

BESR 2010 restore on SBS 2008 computer name change

Hello Support,

Thanx for all the help i've received in this forum. i really apreciate you all.

i really need help now.

i have installed BESR 2010 when it was newly released (version 9.0.0 2----- not sure exactly) and i was able to restore the recovery points i created on Windows 2003 and 2008 server and Windows 7 on desktops and laptops.

 I don't really have the BESR download any longer because i deleted the file last moth when i downloaded the latest version 9.0.1 36527.

Installing this version and creating a recovery point on an SBS 2008 server and Windows 2008 servers for a client. To be used in the event of a disaster. 

i get the following display at logon "The security database on the server does not have a computer account for this workstation trust relationship". I cannot login to the SBS server using the domain credentials.

I get a .\Administrator (this obviously wants a local administrator password which i don't have on the DC). I can only login to the SBS server using the domain credentials from safe mode.

I try the file server and other servers on the network which also have their recovery points created and restored. i get the same login to local computer.

Though on these other servers i can login using the domain credentials, but i notice that the computer names for all of the servers have changed.

I was not getting this situation when i had the very first version of BESR 2010. It is strange because i checked one of the recovery points i have from the old version and i see there is a System Reserved drive (about 100MB) created. i tested a restore using this recovery point and the computer name is not changed.

This updated BESR 2010 does not have any System Reserved drive created.

I really want to know why the computer names have changed.

I do not intend to connect these restored servers to the network to avoid IP address conflicts. I do not also intend to change the computer names as the original computers still exist on the domain.

 

I hope i have not bored you with my note. i contacted some friends and they wanted to know if i had used VSS during the recovery point.

This i did while creating the recovery point. I also tested with manually starting the VSS service before creating another one.

Is there any document to specify step by step what need s to be done before i create the recovery point to avoid a computer name change?

Also to aid in logging on to this SBS 2008 restored server?

 

I will be very grateful if i can get a response. I noticed some other users have encountered similar issue with the computer name change, yet no response has been forth coming in resolving this.

thank you so very much.

Active Directory Recovery Agent
Advanced Disk-Based Backup Option
Agent for Microsoft Exchange Server
Agents
Backing Up
Backup and Recovery
Backup Exec (media server only)
Backup Exec Infrastructure Manager
BESR 2010
Central Admin Server Option
  • Nene's avatar
    Nene
    14 years ago

    Hi Markus,

    I finally got a solution from Symantec Support. I skipped a step in one of the documents i used. I guess i was not clear on when to use it.

    I had  to uncheck the option Run Windows Mini-Setup while doing the restore to the Domain Controller.

    This option is a hidden switch in the Restore Anyware option.

     http://www.symantec.com/docs/TECH55329 -> Using the Hidden Options for Restore Anyware when restoring an image from the Symantec Recovery Disk (SRD)

     http://www.symantec.com/docs/TECH129112 -> Contains the screenshot that is used to access the hidden switches.

    I hope this helps the other guys in this scenario.

  • Nene's avatar
    Nene
    Level 6
    14 years ago

    Hi Markus,

    Thanx for the reply.

    i am quite surprised at this development myself.

    i don't have this problem when i recover to  desktop using recovery points from desktops and laptops.

    Do you have any idea how i can get the step by step guide for backing up a domain controller using BESR 2010.

    i saw a document on Best practices for DC using BESR 7.0

    i need the admin guide. the user guide is not very explanatory.

    I just want to know if i am doing anything wrong.

    I really need to get back to resolving this computername change issue.

  • Nene's avatar
    Nene
    Level 6
    14 years ago

    Hi Markus,

    Thank you for your response. I saw this document earlier. I need to ask does this also apply to the SBS server? Since this is not just a domain controller. I will check this out on the a standalone DC.

    The issue I have presently is not just the SBS server restoring. It does restore to a new HP DL 380 G6 server from a G5. But i cannot login.

    I can login to the other servers restored, but the computer names are changed. The SBS server also has a computer name change when i login via Safe Mode.

    I really appreciate your help. If you come across any resolution to this name change please don't hesitate to send a response.

  • Markus_Koestler's avatar
    Markus_Koestler
    Moderator
    14 years ago

    Well since we don't have an SBS I just don't know.

    I'll keep my eyes open.

    As a last resort you could file a case with Symantec and post back the results.

  • Nene's avatar
    Nene
    Level 6
    14 years ago

    Hi Markus,

    I really appreciate your follow up. I have filed a case with them using my scenario. I am still trying out different things to get a resolution.

     

    Thanx again.

  • Nene's avatar
    Nene
    Level 6
    14 years ago

    Hi Markus,

    I finally got a solution from Symantec Support. I skipped a step in one of the documents i used. I guess i was not clear on when to use it.

    I had  to uncheck the option Run Windows Mini-Setup while doing the restore to the Domain Controller.

    This option is a hidden switch in the Restore Anyware option.

     http://www.symantec.com/docs/TECH55329 -> Using the Hidden Options for Restore Anyware when restoring an image from the Symantec Recovery Disk (SRD)

     http://www.symantec.com/docs/TECH129112 -> Contains the screenshot that is used to access the hidden switches.

    I hope this helps the other guys in this scenario.