Can't selected drives on selected computers

Hi Chris,

I opened the following case 21335410 for my problem.

Thanks.

Thanks Chris.

I will test now by passing by the new site.

These are Veritas products now, so please do not use the Symantec website...

Try from here instead: https://my.veritas.com/

Yes, I can open a case.

But I didn't found my product of web site. Which products can I choose ?

1- I connected me on https://mysymantec.force.com/customer/s/

2 - I clicked on "Request Assistance" > I select "I am having an issue with my product" > I choose a subject > I click on next

3- I click on "add" in order to add my product 

But the following products "System Recovery Management Solution" or "System Recovery Server Edition" don't appear on list.

I sent you a screenshot

Thanks

Samir

Samir,

Thanks but this will require more detailed analysis. Can you open a support case please?

Hi Chris,

Thanks for your response.

I sent you a screenshot.

I added the following error from event viewer on server which is installed Symantec System Recovery 2013 Management Solution

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 22/04/2016 17:48:15

Event time (UTC): 22/04/2016 15:48:15

Event ID: 59e5ca8313dc456ca63c34237c57a6ac

Event sequence: 392

Event occurrence: 2

Event detail code: 0

Application information:

Application domain: /LM/W3SVC/1/ROOT/Altiris/Symantec.BackupSln.Web-4-131058130730566913

Trust level: Full

Application Virtual Path: /Altiris/Symantec.BackupSln.Web

Application Path: D:\Applications\Apps_Spe\Altiris\Symantec System Recovery Management Solution\Web\

Machine name:  XXXXXXXXXXXXXXXX

Process information:

Process ID: 9756

Process name: w3wp.exe

Account name: IIS APPPOOL\Classic .NET AppPool

Exception information:

Exception type: ArgumentNullException

Exception message: Value cannot be null.

Parameter name: input

Request information:

Request URL: http://srvbackup/Altiris/Symantec.BackupSln.Web/BackupPolicy/PolicyDrivesDyn.aspx

Request path: /Altiris/Symantec.BackupSln.Web/BackupPolicy/PolicyDrivesDyn.aspx

User host address: XXXXXXXXXXXXXXXX

User: XXXXXXXXXXXXXXXX

Is authenticated: True

Authentication Type: Negotiate

Thread account name: XXXXXXXXXXXXXXXX

Thread information:

Thread ID: 210

Thread account name: XXXXXXXXXXXXXXXX

Is impersonating: False

Stack trace: at System.Text.RegularExpressions.Regex.IsMatch(String input)

at Symantec.BackupSln.Web.PolicyDrivesDyn.Page_Load(Object sender, EventArgs e)

at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)

at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)

at System.Web.UI.Control.OnLoad(EventArgs e)

at System.Web.UI.Control.LoadRecursive()

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Can you open up the Altiris Log Viewer (on the Management server) and check the error you are seeing at the time of reproducing this issue? Please provide a screenshot that shows the error.