Careless Support for Installation of our System Recovery 2011- Bad Support
Dear All,
Two months ago, we have opened a case with Veritas for upgrade of symantec management console from 7.1 V2 to 7.6 Version.
Till date they have called us 100 times and every time they will tell that we are collecting the logs and escalating the case to the higher level.
When SSR was under Symantec they were solveing any issue within hours not even days.
I request the responsible manager or whoever he is to contact us immediatly to take correction action to solve our issue becasue we have a 3 years license agreement with Symantec and it seems there is no use of the renewal we made.
hope speaking in public we give us a positive & quick response.
please contact my netwrok engineer Faraz to solve this issue now.
Faraz: 00966533618553
Hamza Sheikh
Head of IT
NAFCEL - Jeddah
+966553232844