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Yexa1203's avatar
Yexa1203
Level 3
14 years ago

exec small business

Where can I obtain the upgrade for SSR 2011? We have originally purchase EXEC small business edition 2010?

Backup and Recovery
SSR 2011
System Recovery
Upgrade
  • Mjahtetn's avatar
    Mjahtetn
    14 years ago


    Hi,

    Customers with entitlement for Backup Exec 2010 for Small Business Server will need to wait for it to upgrade to the next version to be able to get access to Symantec System Recovery 2011.

    I believe that the tentative date for the upgrade will be sometime in Feb 2012,subject to change. you can always contact Customer Care for further assistance at 1800-721-3934 for further assistance.

    http://www.symantec.com/business/support/assistance_care.jsp

    Thanks

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  • shailesh866's avatar
    shailesh866
    Level 4
    14 years ago

    If you are on maintenance you should have received a version upgrade notification with a new serial number. You must use the new serial number to access SSR 2011. If you are using your previous serial number, that will continue to take you to the previous version.

    If you did not receive you upgrade notification email please follow the instructions below.

    Request Your Symantec System Recovery 2011 Version Upgrade Notification Email

    To receive your Symantec System Recovery 2011 Software Version Upgrade Notification, please send an email to: license@symantec.com with the following subject line: Online SSR 2011 VU Request.

    Please provide the following information in the body of your email:

    COMPANY NAME:

    CUSTOMER NUMBER:

    CONTACT NAME:

    SALES ORDER NUMBER:

    SERIAL NUMBER:

     

    - Shailesh

  • Mjahtetn's avatar
    Mjahtetn
    Level 6
    14 years ago


    Hi,

    Customers with entitlement for Backup Exec 2010 for Small Business Server will need to wait for it to upgrade to the next version to be able to get access to Symantec System Recovery 2011.

    I believe that the tentative date for the upgrade will be sometime in Feb 2012,subject to change. you can always contact Customer Care for further assistance at 1800-721-3934 for further assistance.

    http://www.symantec.com/business/support/assistance_care.jsp

    Thanks

  • Yexa1203's avatar
    Yexa1203
    Level 3
    14 years ago

    I did call customer care and was advised to wait for the upgrade. hayyyyy.