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Allan_s_rensen's avatar
Allan_s_rensen
Level 3
9 years ago

HELP!!! CANT RESTORE WINDOWS 7

Hallo.

Experts, geeks, MVP’s,J I hope you people can help.

We currently have a very big problem. Suddenly we cannot backup and restore any windows 7 pc.

Our image is deployed with software central. It’s both x86 and x64 image.  Our server that deployed the image is a Microsoft server 2012 . So our system partition is 350 mb and c drive the remaining space.

There are non-backup programs that can restore it.

We have used:

  • Symantec v.11 /v. 13
  • Snapshot.
  • Acronis.
  • Hdclone

We have tried all sorts of setting in bios and so on. The funny thing is that a windows xp is no problem.

Even if we install a windows 7 by hand from a DVD. No problem. Our other department have build there image a bit different. There is no system partition. It’s all on the c drive. That is also working fine to restore.

We even tried to build the BCD from scratch. With no luck. We have sent one of our pc’s to snapshot in Germany they also could not restore it.

 Our hardware is HP elitedesk from 8100 to the newest 800 g1  its business pc. So they have all got a tpm chip installed.

 

So guys what could we have missed. What could possibly be the problem???

 

 

Backup and Recovery
Recovering
Restore
Restore Anyware Option
SSR 2013
System Recovery
System Recovery Copy hard drive
Windows 7
  • Allan_s_rensen's avatar
    Allan_s_rensen
    9 years ago

    due to domain policy update. we have had this insane problem. https://support.microsoft.com/en-us/kb/2773300#/en-us/kb/2773300   To resolve the issue, set the following registry entries to 0: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\PnP\DisableCDDB HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\PnP\DontStartRawDevices       ------------------- To do this, follow these steps: 1.       Start the computer from Windows PE. 2.       Load the System registry hive for offline registry editing. The System registry hive is located in %SystemRoot%\system32\config. To do this, follow the steps in Load or unload registry hives. 3.       Expand the System registry hive that you have loaded, and then click Select. 4.       In the details pane, locate Current, and then note the value in the Data column. 5.       Expand the following registry entry. (The x placeholder represents the value from the Data column that you noted in step 4.) HKEY_LOCAL_MACHINE\SYSTEM\ControlSet00x\Control\PnP 6.       Change the value of DisableCDDB and DontStartRawDevices to 0. 7.       Unload the registry hive. 8.       Restart the computer in the standard way

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  • criley's avatar
    criley
    Moderator
    9 years ago

    For this type of issue, detailed analysis of the Windows logs will be required. For this, a support case is needed.

  • Allan_s_rensen's avatar
    Allan_s_rensen
    Level 3
    9 years ago
    Hello Chris Please tell wich logs that are relevant to this problem. Today I found out that the restored c:\windows\system32\config Where different from the backup it was created from. That Does not make any sense at all.
  • criley's avatar
    criley
    Moderator
    9 years ago

    setup*.log found in \Windows\Panther

    Chances are, you will need help from us (Symantec/Veritas) or your hardware vendor, unless anything obvious stands out in these logs.

  • Allan_s_rensen's avatar
    Allan_s_rensen
    Level 3
    9 years ago
    Ok super i will post them ASAP tommorow. Thx Have tried the support at HP. Not much help to get there..
  • Allan_s_rensen's avatar
    Allan_s_rensen
    Level 3
    9 years ago

    due to domain policy update. we have had this insane problem. https://support.microsoft.com/en-us/kb/2773300#/en-us/kb/2773300   To resolve the issue, set the following registry entries to 0: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\PnP\DisableCDDB HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\PnP\DontStartRawDevices       ------------------- To do this, follow these steps: 1.       Start the computer from Windows PE. 2.       Load the System registry hive for offline registry editing. The System registry hive is located in %SystemRoot%\system32\config. To do this, follow the steps in Load or unload registry hives. 3.       Expand the System registry hive that you have loaded, and then click Select. 4.       In the details pane, locate Current, and then note the value in the Data column. 5.       Expand the following registry entry. (The x placeholder represents the value from the Data column that you noted in step 4.) HKEY_LOCAL_MACHINE\SYSTEM\ControlSet00x\Control\PnP 6.       Change the value of DisableCDDB and DontStartRawDevices to 0. 7.       Unload the registry hive. 8.       Restart the computer in the standard way