SSR 2013 and Hyper-V Error

Question

Hi all,
We are a small shop running a server with Windows 2012 Standard with Hyper-V.&nbsp; We have 4 hyper-V VMs running and we have SSR 2013 installed on the Windows 2012 host.&nbsp; I have searched through these forums and have found that SSR 2013 is capable of backing up the Host with the VMs.&nbsp; I have run backups on the Windows 2012&nbsp; host several times and&nbsp;SSR always completes successfully and creates a recovery point.
I was looking in the event logs and find the following 2 errors for each VM that is on the host when SSR is run.
Error 1&nbsp; "Requester reported unsuccessful backup for the virtual machine 'XXXXXXXX'. (Virtual machine ID 064918AE-59A8-4D4D-8D11-7A70D5CEC1AF)"&nbsp;&nbsp;&nbsp;&nbsp; XXXXXX is the name of the virtual machine.
Event ID 10170&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Source Hyper-V-VMMS　
Error 2 &nbsp;"The operation failed"
Event ID 16010&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Source Hyper-V-VMMS
&nbsp;
Given the errors above, is SSR 2013 performing proper backups with the VMs in a consistent state?&nbsp;&nbsp; Can someone explain the significance of these errors?&nbsp; I don't want to find out in the future that SSR was not properly backing up the host machine and its VMs.&nbsp;
&nbsp;
Thanks!!,
CQ

cq · Accepted Answer

I updated SSR 2013 to SP1 on our server and the Hyper-V failure errors in the logs have disappeared.&nbsp; I will continue to monitor the logs for a while but it looks like SP1 corrects the issue.

criley · Answer

Have you looked in the Hyper-V specific event logs for a more detailed error/message? (Event Viewer - Applications and Services Logs - Microsoft&nbsp;- Hyper-V)
Unfortunately I don't have access to a Windows 2012 server running Hyper-V so I cannot test this myself.
You may want to consider contacting Microsoft about this issue. Or open a case with Symantec support.

cq · Answer

Unforunately those errors were from the Hyper-V logs.  I was hoping someone on the forums had seen those errors before.

I will probably open a case with Symantec Support as I don't see much hope getting an answer from Microsoft.  I am sure they will refer me back to Symantec and take my money.

criley · Answer

You could try posting in the Microsoft forums to see if anyone other there has any ideas.
http://social.technet.microsoft.com/Forums/en-US/winserverhyperv/threads

matt42 · Answer

We are also in the same position (have the same errors).
My suspicion is that Symantec system recovery is not fully tested with WIndows Server 2012.
The reason I think this is that they STILL don't support backup exec on SQL 2012 or Windows Server 2012 until SP2 (which as of 5/22/2013 is still not released).&nbsp;
Symantec is really dragging their feet on support for new products.
See here for more details: https://www-secure.symantec.com/connect/blogs/new-beta-program-backup-exec-2012-r2
&nbsp;
You might want to start looking for a backup software that has a better track record of keeping up to date with various Microsoft product changes.

criley · Answer

You are right in the sense that BE does not currently support Windows 2012 (unless you are enrolled in the Beta Program for SP2/Capri) but SSR does support it (http://www.symantec.com/docs/TECH201318).
I would encourage you to update to SP1 for SSR 2013. If this does not help, open a case with support so this can be investigated further.

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SSR 2013 and Hyper-V Error

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