Symantec System Recovery 2013 R2 is now available!

I think I have already answered this on another thread, but ...

11.0.2 is SSR 2013, not 2013 R2. You MUST upgrade to R2 (with SP4) to get support for Windows 10.
 

Hello Chris

I have windows 10 on my PC and I have to re unstall Symantec System Recovery ( version 11.0.2.49853 ) .

I can't put my key licence .

I apply your process by the link gived september 9 , but I have always the error message :  THE KEY IS NOT VALID

 and SSR 2013 is not registered but in test of 49 days ( before 60 days )

What is the solution ?

Regards

Michel

All the details, including the patch itself, are here:

http://www.symantec.com/docs/TECH231698

Regarding the license issue with Windows 10: I contacted tech support with chat/remote control and they directed me to a patch that was downloaded and created a file VProSvc.exe with which I replaced the installed file of the same name in Program Files/Symantec/Symantec System Recovery/Agent/. I am sorry but I don't have the link to the patch. Maybe you can contact tech support via chat and get to it. I did have to restart my computer after replacing the file. It would then accept my license key.

I still am not able to create a System Recovery Disk. The wizard claims that "The system does not meet the requirements..."

Good luck.

cw

In a nutshell, I bought SSR 2013 R2 over a year ago. In moving it to an SSD drive, it would no longer accept my license.

What operating system are you running? If you send me your license via private message on these forums, I can verify that you have the correct license.

And no, it is not necessary to purchase a new license each year.

alegent,

Could you give us a few more details about what is happening?  Like weff, I am a long time user and have never run into a license issue with the same SSR version in the Win 7 world.  You don't need to pay a fee every year unless you want support and the right to upgrade to new versions.

When you say your system is "hosed" trying to restore, what do you mean?  What errors are you getting?

Thanks,

CQ

Running Win 7, not 8.1. My whole system is hosed trying to restore. Sad to spend $75 on an app and find out that when you need it, it doesn't work.

@tmodel46 & Mike - the error seems very much like the one documented in the following thread which also has customer generated workarounds for it.

If you are trying to run SSR 2013 R2 (and probably SSR 2013)  under Windows 10 then there is a workaround to fix the licensing issue which is documented in the thread in this same forum called

"Windows 10? New software update for Symantec System Recovery 2013 Desktop Edition?"

A bit of the way down Page 1 there is a message by CJM that fixes the problem with SSR 2013 R2 by changing the Compatibility mode of the key executable that determines whether you are running under a supported operating system or not.   This fix is likely to also work with SSR 2013 - since you were running ok under Windows 8.1 previously and and is likely to also then reactivate your license automatically. (mine did).

Similarly on Page 2 of that same thread near the end there is a simple fix documented ( by weff ) that tackles 2 other problems with running under Windows 10  This is also likely to work with SSR 2013 version

1. the SRD Wizard won't run (fix = change compatibility mode to Windows 8.1) on SRD creator executable

2. Some PC's may have issues in that Typical mode SRD creation will not work. It will fail with an error like ECA3232B: and ECA3232C: - the solution at present is to run in Advanced mode.

3. In addition, under Windows 10 where you have to run SRD Creator Wizard in Advanced mode then it is likely that the iso it creates will not boot fully as it fails with an error with a missing dll - oledlg.dll. There is a simple fix also documented in the patch.

I won't repeat the text inline for either patch - please refer to the other thread -

Page 1  .. CJM documented fix

Page 2      weff  documented simple fix. - This is towards the end of page 2 and not the start of page 2 which was a fix but it was complicated to apply and needed to be done after each SRD iso was created. The simple fix at the end of page 2 is done just once and then you shouldn't need to apply again.

Since this work was done with SSR 2013 R2.SP3 version I do not know what differences there will be with the SSR 2013 version properly running under Windows 10. As you have found - to get support for SSR 2013 R2 you need to have a valid support contract - so if yours has expired you will only be able to run with SSR 2013 - but make it think that you are still running under Windows 8.1

Please give that a try as both fixes are really easy to apply and are likely to fix your problems. (I think someone has already done so and it ran ok - but that is also in that Windows 10 thread.

I have found that the later version works fine - but both versions now detect the Operating System version and disable the license and SRD Disk Creator Wizard under Windows 10.

There are also caveats to this fix - Do at your own risk - but I have tested this to the extent of a full Windows 10 restore from an image created under Windows 10 and written back using a newly created SRD boot disk. The creates and restores have been fine - but there has been a report of someone having issues trying to restore an encrypted file - but nothing beyond that. PC's with vanilla systems and not relying on special Windows 10 only features should be ok... but also no guarantees.

Mike,

back in 2013 I was using Norton Ghost to backup my PC. Having a restoreable image was vital to me and that did the job for me. Norton quit support of Ghost so Symantac came up with Symantec System Recovery 2013 Desktop Edition which I purchased in June of 2013.  The tool saved my butt a couple of times since then.

I am not an Enterprise user, just a old service tech, retired after 45 years with Burroughs/Unisys. My PC was running 8.1 Windows and was resently update to Windows 10.  That upgrade was the smoothest of all the upgrades I have ever done. Had some driver issues but that was expected. Then my SSR 2013 Desktop Edition had to be re-registered and it would not work, as everyone knows. I do not think I have any upgrade optons with my License for SSR I own. 

I am at a lost of what I can do next. I am about to dump Symantec SSD and Norton 360 Premier and use other vendors. I am very disappointed in Symantec by them not being prepaired for this release.

I am open any suggestions but it may be best if we could talk. Not sure of the best way to communicate that in this forum.

[Not a Symnatec person - just have some knowledge of SSR as a user for the past few years and have been browsing these forums out of curiosity...]

@Mike,

I'm curious about the problem you are having with the license.

If you've made a backup of the previous hard drive, then restored that backup to the SSD in place of the previous hard disk then when you boor into the SSD it should have all your software intact (including license) and should just run as per normal.

Since the majority of the hardware (excluding the system drive) will be identical Microsoft will automatically validate the Windows license while I didn't think that SSR cared about the hardware. If it requires you to have a current support contract to activate on a new system drive(but keeping all the software identical) that would be a pain and would not be accepted.

What is happening to prevent the license being accepted ?

Is there a particular error message you are encountering ?

Maybe someone here has already encountered this error before if you could document it here.

Would I also be corect in assuming that tou are running under Windows 8.1 and using the latest version of the software to which you have entitlements. From what I can gather the software support is licensed for a certain time period - software versions released in a time period for which you don't have a valid support contract for will not validate with your license. So if SP3 was released after your support contract period had expired - then installing SP3 on your system and entering your license should fail. However, if SP2 was valid during your support contract period - so go back to SP2 and your license would then be accepted again.

That is the normal way software maintenance contracts operate so it means that in order to download updated software versions and have them be operational with your license you will need a current software maintenence contract.

The same will apply with Windows 10 Support when it will be released in Q4 - you will need a current software maintence contract in order for SP4 of SSR to accept your SSR R2 license. The good thing is that you can still run your software without a license (as well as make system backups) - you just cannot create SRD disks or restore backups of that version without a license matching that version too.

So if you might have moved to the latestService Pack for SSR SP3 and your license isn't valid for the time period in which SP3 was released - that might prevent your license being accepted.

Also - if any of what I have written here is incorrect I would appreciate knowing as I would like to properly understand how SSR 2013 R2 operates - especially if I am making suggestions.