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ges87's avatar
ges87
Level 5
6 years ago

Troubleshooting Exit code 1 on installation/upgarde

So, I am trying to upgrade VSR on all my systems to SP3. On most of them worked well, however I am unable to upgrade VSR on the system running the amnagement itsself. i don't know if this is a coincidence or not.

I am getting exit code 1 if I look in the management agent - properties - execution history.

Usually I get exit code 1 when there is another installation pending (for example, windows updates), and a reboot fixes it. However, in this case there was no peding install, and reboot in fact did not fix the problem.

18
Windows Server 2012 R2

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  • criley's avatar
    criley
    Moderator
    6 years ago

    ges87 

    I would recommend checking the following log for errors:

    \ProgramData\Veritas\VSRMS\CommonInstallerLog

    • ges87's avatar
      ges87
      Level 5
      6 years ago

      06/14/19 15:22:26 New Install Log
      06/14/19 15:22:26 *****************************************************************
      06/14/19 15:22:26 SSR Install
      06/14/19 15:22:26 SSR Install
      06/14/19 15:22:26 Installing 64 bit SSR
      06/14/19 15:22:26 C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{F91B033E-3910-4774-917A-1367378D423E}\cache\SSRx64\Setup.exe /S: /SSRMS:1 /CONSOLE: /AGENT: /SERVICE: /BROWSER: /BOOT:
      06/14/19 15:22:50 Install failed
      06/14/19 15:22:50 *****************************************************************
      06/14/19 15:37:25 New Install Log
      06/14/19 15:37:25 *****************************************************************
      06/14/19 15:37:25 SSR Install
      06/14/19 15:37:25 SSR Install
      06/14/19 15:37:25 Installing 64 bit SSR
      06/14/19 15:37:25 C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{F91B033E-3910-4774-917A-1367378D423E}\cache\SSRx64\Setup.exe /S: /SSRMS:1 /CONSOLE: /AGENT: /SERVICE: /BROWSER: /BOOT:
      06/14/19 15:37:30 Install failed
      06/14/19 15:37:30 *****************************************************************
      06/14/19 15:43:27 New Install Log
      06/14/19 15:43:27 *****************************************************************
      06/14/19 15:43:27 SSR Install
      06/14/19 15:43:27 SSR Install
      06/14/19 15:43:27 Installing 64 bit SSR
      06/14/19 15:43:27 C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{F91B033E-3910-4774-917A-1367378D423E}\cache\SSRx64\Setup.exe /S: /SSRMS:1 /CONSOLE: /AGENT: /SERVICE: /BROWSER: /BOOT:
      06/14/19 15:43:34 Install failed
      06/14/19 15:43:34 *****************************************************************
      06/14/19 15:46:59 New Install Log
      06/14/19 15:46:59 *****************************************************************
      06/14/19 15:46:59 SSR Install
      06/14/19 15:46:59 SSR Install
      06/14/19 15:46:59 Installing 64 bit SSR
      06/14/19 15:46:59 C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{F91B033E-3910-4774-917A-1367378D423E}\cache\SSRx64\Setup.exe /S: /SSRMS:1 /CONSOLE: /AGENT: /SERVICE: /BROWSER: /BOOT:
      06/14/19 15:47:03 Install failed

       

      I don't find any useful info there

      • criley's avatar
        criley
        Moderator
        6 years ago

        ges87 

        Yes, not much useful info there unfortunately.

        I'd suggest trying a manual install of VSR. If that fails, check the install log that you can find in C:\ProgramData\Veritas\VERITAS SYSTEM RECOVERY\LOGS.