Uninstall Symantec System Recovery 2013 from PC

Markus,

No I haven't. Thanks for all your follow up.

I recently got my WIN8.1 64bit PC and found out that my GHOST program would not work on it. I just ordered Symantec System Recovery 2013 and haven't got it yet. I was preparing myself for using it IF I had a problem with the program and had to completely remove it and reinstall it as I once had to do with GHOST. I hope I never have to  uninstall SSR but I was just trying to be ready if I did.

Hi,

I can't uninstall symantec system recovery 2013 on 2008r2 server, all night it has a bsod (memory leak vtrack.sys driver)

The uninstaller don't work

I can't upgrade it with live update

Already tried symantec installation manager to find a hotfix.

The only way is to uninstall the program and i can't do it with windows:

Produit : Symantec System Recovery 2013 -- Erreur 2324. Could not open file: C:\Program Files\Common Files\Symantec Shared\rpAccess64\RPAM.dll GetLastError: -1073741701.

Produit : Symantec System Recovery 2013 -- BEMSI;SpnUnregister;LoadLibrary;VProServerCA -> ERROR: Failed to load DLL SpnRegister;-1

Is it possible to uninstall with the uninstaller.bat ssr 2011 ?

Thank You

Give it a try. As a last resort you could try MSIZAP.

On Sun 07/09/2014 21:17:31 GMT your computer crashed
crash dump file: C:\Windows\Minidump\090714-22713-01.dmp
This was probably caused by the following module: vtrack.sys (VTrack+0x2DDF8)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80002098B80, 0xFFFFF8800236FD88, 0xFFFFF8800236F5E0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\vtrack.sys
product: Symantec™ System Recovery
company: Symantec
description: Symantec Filter Driver for tracking changed block(s).
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: vtrack.sys (Symantec Filter Driver for tracking changed block(s)., Symantec).
Google query: Symantec SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

Help would be appreciated, i've already open a new ticket in the symantec support with one of my license keys ...
 

Thank you

The crash occured during uninstall.bat was running?

no the unistall.bat fail...

But the problem is that i can't remove the program the uninstall fail:

FATAL ERROT: Could not open file c:\Program Files\Comman Files\Symantec Shared\rpAccess64\RPAM.dll GetLastError: -1073741701

And the uninstaller make a rollback

OK, do you know the MSIZAP utility?

No i don't really know this utility.

I quickly searched how to use it, but i'm expecting answers from Symantec Support before.

The problem is that this Hyperv host is a production server and i don't want to crash it...

So lets wait for the outcome of the support call. Please keep us posted.

The support call me. He took control with symantec.webex.com

• First he tried to use uninstallssr2011.bat
• Finally he removed all registry keys, delete all the files by hand
• Disabled the service symantec system recovery -> always registered
• 2 reboots

I hope the vtrack.sys driver will not make a bsod again this night...