Forum Discussion

Mike_Gavrilov's avatar
Mike_Gavrilov
Level 6
8 years ago

Unable to create an Article

Hi All, I have no option to add an article in: VOX>VOX Knowledge > Base Backup and Recovery Knowledge Base >Articles I wonder if I have to reach some level (or become a trusted advisor) to be able...
  • Marianne's avatar
    Marianne
    8 years ago

    Not sure if it is a user-level / permission issue, but I have just tested it using this route:

    Vox -> Communities -> Backup and Recovery 

    Under Resources, click on Articles.

    Here I can see a "New" button that presents me with a choice of Article templates.

    rkingsland - maybe you can help? 

     

Mike_Gavrilov's avatar
Mike_Gavrilov
Level 6

Unfortunately, I still can't pablish an article. I get  "form.TkbArticleEditor.action.PublishRequest.error" all the time 

  • Mike_Gavrilov's avatar
    Mike_Gavrilov
    Level 6
    8 years ago

    I managed to create an article! I had to clear all html in it and past only plant text without any tags. Now it's in  VOX>VOX Knowledge Base> Backup and Recovery >Knowledge Base >Articles> Article Dashboard> Drafts

    • rkingsland's avatar
      rkingsland
      Level 5
      8 years ago

      are you able to publish the draft?

      • Mike_Gavrilov's avatar
        Mike_Gavrilov
        Level 6
        8 years ago

        Unfortunately, no. I have no such button. I've attached options I had during writing the article and a screenshot from drafts menu