BE2012 Device and Media Service failed with Error 1053

Hi

If this is fresh install , Then SQL is install on same Media server or it is installed on remote computer. Also I presume you have restarted the computer once after doing Fresh install of BE 2012

Thanks

Go to Windows Services and make sure that the BE SQL instance (BACKUPEXEC) is started, then start each of the BE services manually.  If there is any failure, look at the eventlog to see what is the error.

Hi,

I've restarted the server after installation and the SQL server is located on the same server which uses the instance BKUPEXEC. FYI, the server has SQL 2005 Standard which is used for another application. I've also tried placing using the SQL 2005 Std DB but the result is the same.

This server also has 2 NIC connecting to different subnets which I believe should not give any issue.

Hi,

The BKUPEXEC SQL service is started automatically and no errors. But the BE Device & Media Service service fails.

Hi

In this case go to command prompt & then go to dir were backup-exec is installed. Once you be there like Cd:/C-program files-symantec-backupexec.

Please enter pvlsvr --console >c:/devicelog.txt & check for the error there.

Thanks

Hi,

I've tried to enter C:\Program Files\Symantec\Backup Exec>pvlsvr.exe -console but it pops up an error as follow:

Title: pvlsvr.exe - Unable to locate component
This application has failed to start because odbcbcp.dll was not found. Re-installing the application may fix this problem.

Could this be the problem?

What is the error in the Windows eventlog?

Hi,

Only information event logged:

Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date:  7/23/2012
Time:  9:46:28 AM
User:  N/A
Computer: .......
Description:
Application popup: pvlsvr.exe - Unable To Locate Component : This application has failed to start because odbcbcp.dll was not found. Re-installing the application may fix this problem.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Hi

Yes if you search for that DLL(in system32) , if present please try to register it  REGSVR32 %windir%\system32\odbcbcp.dll  & if it is missing please try doing repair or else uninstall it completely as it is frsh install & then grab the copy of new media which is BE 2012 sp1 ISO & then install it back. It should work fine, Let me know the updates

Thanks

Go to Add/Remove programs, click on BE and then repair it.