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Soylent's avatar
Soylent
Level 3
17 years ago

Backup Exec service error

By scheduled backups are all running fine every day, but if I try to manually do anything, like clean a drive or export a tape, I get this error:

"Export Media 00013 -- The job failed with the following error: The Backup Exec job engine system service is not responding."

I checked the Backup Exec services under the Tools menu, and it says "Started". I tried restarting them and they restart successfuly

Please help!
Thanks!

11.x and Earlier
Backup and Recovery
Backup Exec
Basics

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  • Juliek's avatar
    Juliek
    Level 2
    17 years ago
    Hi Max,
     
    I was wondering if you've found a solution to this issue?
    I am having the same issue for a few months now and I require to stop the backupexec services in order to export or import my tapes from the autoloader.
    Your feedback would be appreciated.
     
    Thank you
    Julie
  • Soylent's avatar
    Soylent
    Level 3
    16 years ago
    Yes, it required a full re-install of the BE software and firmware updates on the device before it started function properly again.