backup exec linux agent version 12 ( RALUS ) connection lost during backup
environment
window 2003 R2 sp2 ==> backup exec window server 12 sp1 ( live up to date )
redhat es version 4 64 bit ==> backup exec agent 12 ( version 12.0.1364.0 ) same with backup exec window server
problem :
backup exec linux agent service die , after error msg at /var/log/messages
Aug 5 02:56:43 klsvr002 kernel: beremote[24496]: segfault at 0000007300000079 rip 0000003173f07c3c rsp 00000000431fe488 error 4
and the terminal also appear this error msg : netfs*** glic detect *** free ( ) : invalid next size (normal) 0x00000000006851b0***TA
after the 2 error msg , the backup exec linux agent die , the backup job was fail . the error log at win 2003 ( backup exec server ) as below:
Job ended: Tuesday, August 05, 2008 at 3:18:24 AM
Completed status: Failed
Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors
For additional information regarding this error refer to link V-79-57344-65072
Errors
Backup- \\klsvr002.keyasic\[ROOT]
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
at even viewer error ID :
8/5/2008 3:18:24 AM Backup Exec Error None 34113 N/A BACKUPEXECSRV "Backup Exec Alert: Job Failed
(Server: ""BACKUPEXECSRV"") (Job: ""KLSRV002_BS-KLSRV002_Backup-KLSRV002_Full"") KLSRV002_BS-KLSRV002_Backup-KLSRV002_Full -- The job failed with the following error: A communications failure has occurred.
question
1. the backup exec server 12 got any filename limitation ( eg:- no more than xxxx character )
( becoz i observe that my backup failed & agent die during backup long filename { > 100 character} )
2. where to get synmantec tecnical support email , becoz this product purchase 2 month ago , still valid for support from synmantec ..
hope any one can help me ..
tq