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Y1251's avatar
Y1251
Level 5
6 years ago

Cannot create support case.

Hi,

I just want to create a techical supportin in veritas.com login with my account but i cannot find "teachical support" under "Create a support case". and I just can select below option:

Billing
Credit and collections
Customer information
Enterpise flexible licensing - EFLEX

I can create teachical support case before and may I know how is any proble in my account?

Thx

1 Reply

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  • Mouse's avatar
    Mouse
    Moderator
    6 years ago

    You need to ring up support using toll-free numbers in your area and check if you have any entitlements under active maintenance that can be added to your account.