Problems viewing archived email
Hello, One of our users has a strange problem. When he look into the archive explorer, its starts not the archive explorer but he will see his Inbox. When he starts the search Vault button he get...
Forum Discussion
Hello,
I have not seen this issue before, but I would suggest the following troubleshooting steps if this is definately an issue for only one user.
1: Log onto another PC/Laptop ensuring the user does not have a cached profile nor is using roaming profiles. Does this work correctly now? If it does rename old profile under Documents and Settings and recreate on own PC/Laptop.
2: Re-Install EV Client extensions.
3: ZAP the users mailbox. For more info on this go to support website and search for ZAP which should take you to the technote concerned.
4: Ensure EV server has been applied to IE in local Intranet Zone both in FQDn and Netbois name format.
