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Rdosramos's avatar
Rdosramos
Level 5
9 years ago

Unable to get DC for domain

Hi All,

Busy trying to configure Imap on our EV environment but I am constantly getting this error when I run the client access provisioning task;


A fatal error occurred during provisioning. The task will be stopped.
Error: Unable to get DC for domain [Domain.name] - GetDcName() returned error code [1355].

Not sure where to start my troubleshooting with regards to this one.

Do I need to assign permissions on AD itself? If so what permissions? Read? If that is the case wouldnt EV have crashed regardless?

 

Thanks

 

Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)

4 Replies

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  • AndrewB's avatar
    AndrewB
    Moderator
    9 years ago

    do you already have EV for Exchange mailbox archiving fully configured and functioning?

    can you post the full errors from the event viewer?

  • Rdosramos's avatar
    Rdosramos
    Level 5
    9 years ago

    Yes everything is running.

     
    Log Name:      Symantec Enterprise Vault
    Source:        Enterprise Vault
    Date:          2015-11-24 10:21:50 PM
    Event ID:      41500
    Task Category: Client Access Provisioning Task
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Server.Domain.name
    Description:
    The Client Access provisioning task has stopped due to a fatal error.
     
    Task: Client Access Provisioning Task for Domain.name  (Active Directory)
     
    Domain: Domain.name
     
    Error:
    Unable to get DC for domain [Domain.name ] - GetDcName() returned error code [1355]
     
     
  • AndrewB's avatar
    AndrewB
    Moderator
    9 years ago

    so under client access / imap / provisioning groups, did you create a new provisioning group in Exchange Mailbox, map it to an IMAP policy, select the domain that your Exchange servers are in and where you have mailbox archiving provisioned, and add target users or groups from that domain?