Hi My Symantec Backup Exec 12.5 SP4 recently cannot backup the system state of my DC. The error message is below: V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=addressBookContainer-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=addressTemplate-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=addrType-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=computer-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=contact-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=container-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=default-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=displayTemplate-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=domainDNS-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=domainPolicy-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=DS-UI-Default-Settings and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=dXASiteServer-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=dXRequestor-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=dXServerConn-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=encryptionCfg-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=exchangeAdminService-Display and its subdirectories. V-79-57344-33928 - Access Denied. Cannot backup directory \Active Directory\CN=Configuration\CN=DisplaySpecifiers\CN=41F\CN=ExchangeFeatures-Display and its subdirectories. The backups were working until last week. There is no updates installed. I've used the domain admin account for permissions access still the same issue. any ideas?

restarted the agent on the DC and its working now. thanks to everyone for their help

Unable to backup domain controller

RahulG
Level 6
14 years ago
Make sure you have the following hotfix installed

http://www.symantec.com/docs/TECH72623

Also check the following document http://www.symantec.com/docs/TECH65586
bikerg
Level 3
14 years ago
I dont have any hotfixes as mentioned above.

Its seems to be pot luck if it works.

I ran the same job 3 times worked 1 of the 3 times.

I have downloaded all the new hotfixes to see if this resovled the issue but still the same.
Colin_Weaver
Moderator
14 years ago
Is the DC that holds your FSMO roles either not available or the other side of a slow link causing issues with response times if it is queried?

Note the current Backup Exec process does query the FSMO role owner when backing up the system state of a DC.
bikerg
Level 3
14 years ago
Hi colin

this is the DC which holds the FSMO roles.
ZeRoC00L
Level 6
14 years ago
Is the DC running on Win2003 or Win2008(R2) ?

And after updating your backup exec media server, did your update the agent on the DC ?
bikerg
Level 3
14 years ago
The dc is running win2003, I didnt update the agent on the DC
bikerg
Level 3
14 years ago
How do you update the Agent software on the DC?
bikerg
Level 3
14 years ago
restarted the agent on the DC and its working now.

thanks to everyone for their help