07-23-2012 10:43 PM
Master server - 7.1
UNIX - solaris 10
Normal mail notification setup for catalog backup and job failure setup and been working for months.
Since 2 weeks ago it does not reach any 'foreign' mail addresses. By 'foreign' mail addresses I mean - if company name is ABC all the mail notifications for xxxx@ABC.co.za works BUT any other mail address just disapears. We even tried xxxx.gmail.com. We checked mailmarshal and it does not even reach that box/server.
Bounced NetBackup Master server.
The notifications from the OpsCenter works 100% for all mail addresses.OpsCenter runs on a diffirent server.
As per normal no chenges were made.
How can I trace/investigate these mails?
07-23-2012 11:48 PM
It's not going to be NetBackup.
What happens if you run mailx
mailx -s "Test mail" <email address> </etc/hosts
If this fails, nothing to do with NBU, troubleshoot it from the operating system (sendmail).
Start by looking in /var/log/syslog and /var/adm/messages
07-23-2012 11:49 PM
I agree that it is not NetBackup - otherwise we would not have seen any mail notifications.
I did mailx test and get the same result - after enter return to prompt with no warning oir error and:
local mail goes through and send / receive mail.
foreign mail just disapear into thin air.
07-24-2012 12:44 AM
This is clearly a problem with the mail server settings.
When you configure sendmail locally, you have 2 alternatives:
1) the local server dispatches mail directly to the recipient.
2) the local server sends mail to a "smart host", who dispatches mail to the recipient.
In the first case, you shoul check your local configuration: this link is a starting point:
In the second case talk to the mail server admin and ask why netbackup mails to strangers are rejected.
Hope this helps.
07-24-2012 12:02 PM
Martin asked if you checked the logs - anything there?
If you don't have access to logs, try the mailx tests again but add the "-v" command line switch and see if that gives you any clues.