Forum Discussion
You need to check client -> master server connectivity at the time when connectivity issues are seen.
Trying to troubleshoot after the fact without logs is impossible.
2 things are needed for DB backups:
- forward and reverse lookup between master and client
- port connectivity on 1556 or 13724 between master and client
(The client -> master server connection does not happen for filesystem backups)
Troubleshooting steps:
On master, check that bprd log folder exists. If not, create the folder and restart NBU.
On client, check that bpcd log folder exists.
When issue is seen, test comms as follows:
On DB client:
bpclntcmd -pn
This command will initiate a connection to the master, similar to DB backup connection.
Check bprd log on the master to see if the connection was received by the master and how the incoming IP address from the client was resolved by the master.
On master, run this command to simulate connect-back from master to client:
bptestbpcd -client <client-name> -verbose -debug
Check output of command and bpcd log on the client
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