Forum Discussion
Hello Again.
Like proposed by Brian, I posted my problem in the norton comunity also. Naja told me to use the Norton Insight dialogue to declaer my confidense for the specific file. But I'm a little bit unsure if this is realy the solution I'm searching for. As far as I understand it, this disables the heuristic scan of this specific file and the sending of name, size and special kind of check-sum to Symantec. But how will be ensured that I don't set a potential virus free. What I miss here is the upload of the file itself, like it will be done over the web-site report or the evaluation of my decision by an additional test on my mashine (I was not able to find especialy this point in the German description of Insight).
If while increasing the Confidence level for a specific file a more detailed test, like it will be done by Symantec for a "False Positive Submission", this will be nearly the solution for my problem. In the case that this is only a problem between my ears and sombody is able to give me a hint where especial this point is described it will be a great step forward for me.
An additional idea may be to have a Symantec certified browser extentions (I use currently Firefox) wich offer an additional menu for observing a download to force Norton to log for a specific download all neccesary data, while downloading installing or extracting a specific file to allow the Insight communication with the Symantec server to provide information like the download location also? I mean if I already know that a special download my result in a "False Positive" I would allow with this special menue function for especialy this download to log all neccessary data wich may later needed from Symantec. If I than start for this file the install or extract process I would expact a similar menu function or an automatism that logs some more information if needed. And once a heuristic scan results in an detection and Norton forces me to delete the file, it can alternativly offer me sending the loged information together with the file. In this case I would assume that Symantec should get all neccessary information in the desired format. May be that instead a sending of the suspicious file Norton may also start the test on my lokal mashine. How ever this may be helpfull for me as well as for Symantec and other users.
Best Regards,
Eckard.
Related Content
- 11 years ago
- 14 years ago