Former Ghost 15 user - Getting trapped in the SSR 2013 Trial
A few days ago I had an issue with doing a system restore using Ghost 15. I went to that forum for help and learned that Symantec was going to discontinue Ghost and recommended users "check out" SSR 2013 with its free trial. I downloaded the free trial and eventually learned it would not install unless I first remove Ghost. That wasn't from anything that I saw when the SSR installation failed; that happened without any additional information. However, I did eventually find my way to this forum and a helpful Guru pointed out the issue and also that I could always re-install Ghost if I wasn't happy with SSR. I uninstalled Ghost, installed SSR, and started backing stuff up. Now, if one of the things you want to do is a full system restore (my primary interest)then you need a recovery disk. SSR will make a recovery disk for you and all you need to do is provide an activation key which you don't get with the trial version. No problem, as all I need to do is install Ghost. But I can't install Ghost until I uninstall SSR. And SSR WILL NOT UNINSTALL. Whenever I try to uninstall it there's an Error 2738 and something about a VBasic error. So now I have a trial verision of a program that I can't use and a paid for program I can no longer load. I guess it can all be fixed if I pay Symantec for an activation key for a program that I'm not sure I want in the hopes it will maybe allow me to upgrade to a latter version that can uninstall so I can install the program I uninstalled so I could evaluate the Free Trial. To put it another way, I may have to pay Symantec to I can remove their free software and load back the software I paid them for as well. And, even it it turns out there's a simple, and hopefully less expensive, way out of this I've still wasted a lot of time on what should be a free trial of a comercial product which appears to be more of an alpha test. (If I sound upset, it's because I really am)
BESRM 2010 losing clients and/or policy assignments
I am running BESR 2010 with around 200 clients. Yesterday when viewing them in the BESRM, about 120 of them went from the staus of installed with a working backup policy assigned to clients showing up as not installed and no policies or the clients just don't show up at all in the computer list. I check physically on the machines and the BESR 2010 software is still installed, but will say in trial mode (since license policy isn't being applied) with no backup jobs. The only thing I did yesterday was delete some old backup destinations. I followed the instructions in this knowledge base article: http://www.symantec.com/business/support/index?page=content&id=TECH153587&key=53845&actp=LIST Unfortunately it looks like this procedure suggested by Symantec deletes clients or the relationship between them and the BESRM. Now I have a bunch of PCs that aren't reporting it or think they are not installed and are not running their backups. Outside of restoring back to the previous day's image for the BESR server, how do I fix this? So far I've been able to get some PCs back by restarting the Altiris Agent and BESR services and reseting the agent via the Altiris Agent Task Status tab. I've then had to go back into the policies I've created and re-add the clients to the right ones. This is a lot of work to re-do 100+ clients this way. Ultimately I have a feeling that I will have to do this for each client and that the removal of the backup destination associations procedure I did was the cause. If so, then what is a safer way of removing backup destinations?
Problème de deploiement d'agent sur un poste client en XP SP3
Bonjour Jai installé la version de SSR 2013 R2 sur un poste en Windows 7 jai deja realisé des deploiements d'agents et sauvegarde sur des postes clients surwindows 7 par contre quand je veux installer l'agent sur des postes en windows XP cela ne fonctionne pas je n'ai pas de message d'erreur sur la console comme si tout c'etais bien passer ,par je retrouveaucun repertoire Symantec sur le poste clientquelqu'un peut m'apporter une réponse merci
PGP WHOLE DISK ENCRYPTION
I have the above product installed on my business pc. I manage vacation rentals. I backup vital files from the software on an encrypted thumb drive. PC crashed yesterday and now I need to access the thumb drive on a new pc. How would I go about getting access to the data on the thumb drive