unable to enable user/disable user for Enterprise vault
Hi All,
i have one issue whereby, one user can't retrive his archived item, when he try to retrieve his items,there is an error:
"Cannot contact the web server.please try again later.Unknown...
You could use the steps outlined here to remove that users entry from the ExchangeMailboxEntry table in the EnterpriseVaultDirectory database, that might clear up the issues you are seeing.
Article URL http://www.symantec.com/docs/TECH53096
a. Microsoft SQL Server 2000:
i. Open SQL Server Enterprise Manager, browse the SQL Server hosting the "EnterpriseVaultDirectory" database, browse "Databases", browse this database and click "Tables"ii. On the right hand pane, right click over "ExchangeMailboxEntry", select "Open Table" and "Return all rows"iii. Select the rows/records to be deleted, press the "Delete" key or right click over any part of the selected area and select "Delete"iv. Click "Yes"v. Close SQL Server Enterprise Manager.
b. Microsoft SQL Server 2005:
i. Open SQL Server Management Studio, connect to the SQL Server hosting the "EnterpriseVaultDirectory" database, browse "Databases", browse this database and click "Tables"ii. On the right hand pane, right click over "ExchangeMailboxEntry", select "Open Table"iii. Select the rows/records to be deleted, press the "Delete" key or right click over any part of the selected area and select "Delete"iv. Click "Yes"v. Close SQL Server Management Studio.4. After all the steps, you must run the provisioning task in order to re-create the whole ExchangeMailboxEntry table with the updated information
